• Develop and execute a comprehensive customer engagement strategy.
• Design customer touchpoint models and communication calendars.
• Translate customer insights into strategic engagement frameworks.
• Drive engagement strategy with cross-functional teams and senior leaders.
• Measure and optimize engagement performance through data analysis.

• Proven ability to craft customer-centric messaging.
• Strong stakeholder management and collaboration skills.
• Experience leading strategic initiatives with measurable impact.

This role involves driving end-to-end customer growth across the entire lifecycle, from initial acquisition to retention and churn prevention. You will identify high-impact opportunities by understanding customer behavior and intent, leveraging various product and go-to-market strategies. Success requires both strategic thinking and effective execution to lead initiatives and influence cross-functional teams.

Key Responsibilities:

• Drive customer acquisition and activation strategies.
• Analyze and optimize the end-to-end conversion funnel.
• Accelerate customer time-to-value through product experiences.
• Contribute to pricing, packaging, and monetization improvements.
• Design and execute growth experiments for continuous iteration.

Must-Have Skills:

• Proven experience in growth product management across the customer lifecycle.
• Track record of delivering measurable growth outcomes through product strategies.
• Strong analytical and decision-making skills with ambiguous data.

Experience in a SaaS or technology product environment is preferred.

Primary Skills: TMS Planning Supervisor Transportation Management Systems (advanced), Operational Oversight (advanced), Team Leadership (advanced), Performance Monitoring (intermediate), Process Improvement (intermediate)

• Oversee daily operational tasks and resolve escalations.
• Provide direct supervision and development for planning staff.
• Monitor team performance against key metrics and SLAs.
• Identify and propose improvements to existing workflows.
• Act as a liaison between the planning team and stakeholders.

• Experience managing teams in a logistics setting.
• Strong understanding of transportation planning operations.
• Excellent communication and problem-solving abilities.

• This role requires experience in transportation planning, carrier operations, or logistics execution, ideally within a consulting or contractor management context.

This role involves developing robust and scalable backend systems focused on protecting user accounts and preventing product abuse. You will contribute to the entire development lifecycle, from gathering requirements to designing and implementing solutions. Collaboration with cross-functional teams to understand abuse trends and drive innovative solutions will be a key aspect of this position.

Key Responsibilities:

• Design and develop efficient backend systems for account protection.
• Implement features to prevent product abuse and misuse.
• Collaborate with various teams to address security and abuse concerns.
• Write high-quality, maintainable code adhering to best practices.
• Mentor junior engineers and review code.

Must-Have Skills:

• Deep understanding of computer science fundamentals.
• Proficiency in backend development languages and cloud platforms.
• Experience with Agile methodologies and full SDLC.

Experience with fraud prevention, abuse patterns, and cybersecurity is strongly preferred for candidates in this role.

• Provide immediate support and oversight for corporate events and meetings to ensure a seamless experience.
• Serve as a mentor and supervisor for Tier I support personnel, assisting with ticket escalations and procedural inquiries.
• Create, approve, and publish knowledge base articles to aid in the resolution of first-level support tickets.
• Collaborate with vendors and internal teams to update and distribute new process steps and information.
• Troubleshoot and resolve issues with AV and video conferencing technologies across local and remote locations, maintaining a strong relationship with stakeholders.

• Proficient in supporting AV hardware and software.
• Experienced in using meeting collaboration systems (e.g., Zoom, Cisco WebEx).
• Strong organizational and excellent communication skills.

• A minimum of five years' experience in AV support and event management, particularly within a corporate or similar professional setting.

• Lead outbound shipment planning, including hub-to-spoke and warehouse-to-warehouse transfers.
• Assist with inbound logistics to maintain supply and inventory levels.
• Utilize JDA TMS for planning, execution, and optimization of goods movement.
• Ensure shipments meet all regulatory requirements and documentation standards.
• Coordinate closely with warehouse teams, 3PL providers, and internal stakeholders to streamline logistics processes.

Must-Have Skills:

• In-depth experience with JDA Transportation Management System (TMS).
• Strong understanding of regulatory compliance in logistics.
• Proven ability to coordinate and track shipments efficiently.

Industry Experience:
Prior experience in logistics or supply chain management. 

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

• Develop and execute a comprehensive change strategy for program consolidation.
• Lead executive governance forums, including agenda setting and decision facilitation.
• Manage communications and alignment across diverse stakeholder groups.
• Identify and mitigate transition risks to ensure smooth program integration.
• Establish standardized processes and playbooks for future migrations.

• Proven experience leading complex program consolidations.
• Exceptional executive communication and presentation abilities.
• Strong stakeholder management across GTM, legal, and finance teams.

• Experience in partner or channel program management within the technology or software industry is highly preferred.

Primary Skills: Freight Pay and Claims Analyst Google Workspace (advanced), SQL (intermediate), Financial Auditing (advanced), Claims Management (advanced), Process Improvement (intermediate)
Contract Type: W2
Duration:  12+ months
Location: Atlanta, GA (#LI-Onsite)
Pay Range: $35 - $38per hour on W2 
#LP

Job Summary: 
This role is crucial for managing global transportation finances and streamlining the freight payment process. You will ensure accuracy in financial transactions, resolve carrier disputes, and identify opportunities to optimize logistics operations. The analyst will play a key part in improving the overall efficiency and cost-effectiveness of freight payables.

Key Responsibilities:

• Process and upload global transportation spend data.
• Audit invoices, investigate exceptions, and ensure correct GL coding.
• Manage the freight claims process from initiation to settlement.
• Perform quality assurance checks and contribute to business reviews.
• Identify process improvements and drive automation initiatives.

Must-Have Skills:

• Experience in freight audit and payment
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills

Experience in transportation finance, freight audit and payment, accounts payable, supply chain finance, or logistics operations is required.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!