Key Responsibilities:

• Provide technical support for MES and automation systems.
• Maintain and monitor system performance to identify improvements.
• Troubleshoot production system issues to minimize downtime.
• Implement system enhancements and new manufacturing technologies.
• Collaborate with cross-functional teams to resolve manufacturing challenges.

Must-Have Skills:

• Experience supporting Manufacturing Execution Systems (MES).
• Experience with manufacturing automation and industrial control systems.
• Strong understanding of manufacturing operations and production support.

This role requires experience supporting manufacturing systems within pharmaceutical, medical device, biotechnology, or other highly regulated manufacturing environments.

• Investigate and analyze security incidents to determine their scope and impact.
• Develop and implement automated solutions for threat detection and response.
• Conduct in-depth research on emerging threats and vulnerabilities.
• Perform digital forensic analysis to support investigations.
• Communicate incident status and findings to stakeholders

• Proven experience in incident detection and response.
• Proficiency in analyzing security log data..

• Coordinate and execute IT release planning and execution, ensuring stakeholder sign-off and readiness for release testing cycles.
• Monitor deployment progress, escalating critical issues and publishing release dashboards and metrics.
• Manage stakeholder engagement and communication across various levels, ensuring alignment and regular updates on release performance and issue resolution.
• Lead major incident management efforts, including initiation of incident bridges and effective communication with stakeholders.
• Drive continuous improvement in release and incident management processes, adhering to ITIL Change Management practices.

• Proven experience in both Release Management and Major Incident Management.
• Strong stakeholder management and communication skills.
• Proficiency in tools such as Jira, Confluence, ServiceNow, and PagerDuty.

• IT background with a solid understanding of ITSM platforms and ITIL Change Management practices is essential for this role. ITIL certification is a significant plus.

• Gathering technical and functional integration needs from application teams.
• Configuring and managing application onboarding within designated tools.
• Identifying and documenting appropriate integration methods and connectors.
• Coordinating firewall access requests and validation for integrations.
• Overseeing the implementation of entitlement and role data.

• Proven experience with SailPoint integrations.
• Strong understanding of identity and access management principles.
• Excellent communication and stakeholder management skills.

• Provide testing and validation oversight for data center electrical and mechanical infrastructure.
• Manage third-party commissioning vendors and review their project documentation and onsite activities.
• Deep dive to resolve technical issues and address schedule impacts and coordination demands.
• Contribute to scheduling, test script development, and project planning.
• Report on commissioning progress, metrics, and budget adherence.

• 5+ years of engineering, installation, or startup/commissioning of electrical and mechanical systems.
• Bachelor's degree in mechanical/electrical engineering or 5 years of relevant discipline work experience.
• High technical competency in electrical, mechanical, or control systems for critical infrastructures.

• Install, configure, and manage network infrastructure including LANs, WANs, wireless networks, and firewalls.
• Ensure network security and compliance with IT policies, PCI, and SOX.
• Troubleshoot network problems, collaborating with ISPs or vendors as necessary.
• Maintain comprehensive network documentation and perform network performance monitoring and tuning.
• Support 24x7 network infrastructure, participating in on-call rotation.

• Profound knowledge of PAN Firewall and Cisco Networking.
• Proven experience with SDWAN and wireless network management.
• Strong analytical and troubleshooting skills for network analysis.

• Must have experience working in a Retail/eCommerce organization or a fast-paced, highly virtualized environment.

• Maintain and troubleshoot complex audio, video, and networking systems across various creative spaces.
• Perform routine and emergency system calibrations to uphold industry standards.
• Collaborate with internal teams for high-performance media and network solutions.
• Serve as primary regional contact for all Media Systems Engineering needs, providing extensive support and coordination.
• Engage in proactive system improvement and rigorous documentation for operational excellence.

• Deep technical understanding of audio and video systems in a media production environment.
• Strong problem-solving skills and experience with network troubleshooting.
• Effective communication and documentation skills.

• At least 5 years of experience in supporting post-production, studio, or creative technology infrastructure is required, with a solid understanding of the technical requirements of theatrical and screening environments, live events and production systems, audio production environments, and post-production & creative workflows.

• Automate compute infrastructure deployment and testing.
• Scale critical services for customer growth.
• Implement test-driven development for continuous delivery.
• Research and integrate new tools and methodologies.
• Collaborate with peer teams on networking solutions.

• Experience integrating AI into workflows.
• Proven Python programming skills.
• Expertise in Linux systems architecture.

• Deploying software to cloud environments for diverse customer needs.
• Investigating and resolving system incidents to minimize operational impact.
• Developing automated solutions to streamline routine administrative tasks.
• Monitoring infrastructure health and performance for proactive issue detection.
• Providing advanced technical support to customers facing platform challenges.

• Bachelor's degree in Computer Science or a related field.
• 3+ years of experience in Site Reliability Engineering.
• Proficiency with Kubernetes, Helm, Linux, AWS networking, and Terraform.

Experience in cloud platform operations and automation tools, particularly within AWS, is essential.

• Troubleshoot and resolve smart meter operational issues.
• Support AMI infrastructure including devices, networks, and communication systems.
• Conduct root cause analysis for incidents and outages.
• Collaborate with internal teams and external vendors on system performance.
• Assist with smart meter project implementations and system upgrades.

• Experience with electric smart meter operations.
• Proficiency in Meter Data Management Systems (MDMS).
• Strong analytical and troubleshooting capabilities.

• Assess IT, cloud, and OT cybersecurity controls.
• Evaluate security measures against industry standards and regulations.
• Identify security risks and propose corrective actions.
• Document findings and remediation recommendations.
• Collaborate with stakeholders on risk management.

• Cybersecurity assessment experience
• Knowledge of NIST CSF and NIST 800-53
• Risk management and compliance evaluation

• Automate cloud infrastructure deployments using Infrastructure as Code.
• Design and implement software-defined compute and storage solutions.
• Troubleshoot and debug issues within cloud environments.
• Develop tools to support infrastructure and technology platforms.
• Manage and scale cloud services across global regions.

• Proven experience with AWS, Azure, and Google Cloud.
• Hands-on expertise with Infrastructure as Code tools like Terraform.
• Solid understanding of cloud networking concepts.

• Install new applications, components, and execute system upgrades.
• Analyze user requirements to assist with system enhancements and improvements.
• Conduct application testing, document outcomes, and support 24x7 customer inquiries.
• Design database queries and generate reports to meet business needs.
• Serve as a liaison between the users, internal teams, and vendors for issue resolution and system modifications.

• Proficiency in application implementation and support.
• Strong analytical and troubleshooting abilities.
• Effective communication and documentation skills.

• Oversee ServiceNow CMDB platform administration and optimization.
• Implement and enforce CMDB governance policies and standards.
• Manage the lifecycle and quality of Configuration Items (CIs).
• Drive CSDM implementation and service modeling initiatives.
• Configure and maintain the Identification and Reconciliation Engine.

• Extensive experience with ServiceNow CMDB administration.
• Proven track record of CSDM implementation.
• Hands-on expertise with IRE and CI Class Manager.

• Maintain and troubleshoot conference room AV/VC systems.
• Configure and optimize video conferencing platforms.
• Set up and operate AV equipment for live events.
• Manage audio and video for high-quality presentations.
• Collaborate on AV solutions with other departments.

• Proficiency with video conferencing platforms (Zoom, Teams, Webex).
• Experience with AV control systems.
• Understanding of AV-related networking concepts.

• Develop and maintain APIs for multiple business lines within an Agile SDLC.
• Work cross-functionally with Architects, Engineers, Business Analysts, and Service Managers.
• Partner with business app developers to promote SOA best practices.
• Accelerate customer adoption and increase engagement with the API Management Platform.
• Learn complex businesses quickly and manage competing priorities effectively.

• Extensive experience in SOA, Microservices, and API Gateways.
• Proven ability to work collaboratively with cross-functional teams.
• Strong leadership and excellent communication skills.

• Design, implement, and maintain robust CI/CD pipelines for automated build, testing, deployment, and release processes.
• Manage and automate cloud infrastructure across AWS, Azure, or GCP using Terraform, CloudFormation, or Ansible.
• Deploy and support scalable development, testing, staging, and production environments using Docker and containerized workflows.
• Develop automation scripts and tools using Python, Bash, or PowerShell to improve deployment and operational efficiency.
• Build infrastructure and integrations supporting APIs, third-party platforms, automated testing, security scanning, and compliance requirements.
• Implement observability, logging, monitoring, and troubleshooting solutions to maintain platform reliability and performance.

• 5+ years of DevOps/Cloud Engineering experience with strong hands-on experience in CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions.
• Expert-level Infrastructure as Code experience with Terraform, CloudFormation, or Ansible, along with production experience on AWS, Azure, or GCP.
• Strong hands-on experience with Docker and containerized CI/CD and testing environments.
• Strong scripting and automation skills using Python, Bash, or PowerShell, with excellent infrastructure troubleshooting capabilities.

• Experience supporting SaaS or multi-tenant platforms at scale and integrating multiple third-party platforms through APIs.
• Experience with Identity Governance & Administration (IGA) platforms such as SailPoint, Okta, or Saviynt.
• Experience with disaster recovery, security/compliance automation, NIST 800-53 controls, or certifications such as CKA, Terraform Associate, or cloud professional certifications.

• Master's degree in Computer Science or a related technical field preferred.
• 10+ years of overall relevant IT experience with strong DevOps/Cloud Engineering experience.
• Experience with observability tools such as Prometheus, Grafana, ELK, or Datadog and API testing/integration patterns.
• Strong communication, collaboration, positive attitude, and ability to work effectively with Engineering, Security, Product, and leadership teams while taking direction and driving execution.

• Administer and support core messaging and collaboration platforms.
• Troubleshoot and resolve complex email flow and security incidents.
• Implement and manage integrations between various SaaS collaboration applications.
• Support AI-enabled features and their secure integration into workflows.
• Automate routine administrative tasks using scripting and APIs.

• Proven experience with enterprise collaboration and messaging platforms.
• Strong skills in PowerShell or Google Apps Script for automation.
• Expertise in enterprise email security and mail flow management.