• Provide comprehensive support via the Global AskPX Help Desk, answering queries and managing employee interactions across multiple platforms.
• Maintain and update personnel records in HRIS (Workday), ensuring compliance with local laws and operational excellence.
• Facilitate training and maintain operational dashboards to monitor PX service standards and metrics.
• Manage onboarding and orientations to ensure a superior initial experience for new hires in India.
• Coordinate with cross-functional teams to update HR systems with critical employee data and support payroll and benefits administration.

• Proficiency with HRIS, preferably Workday.
• Strong interpersonal and communication skills.
• Ability to multi-task and meet deadlines in a dynamic environment.

Key Responsibilities:

• Partner with HR and business leaders to understand recruitment needs and develop comprehensive strategies.
• Manage the entire recruitment process, from sourcing and screening to interviewing and closing candidates.
• Establish and maintain strong working relationships with internal partners and external relationships.
• Maintain up-to-date knowledge of top talent and competitive industries.
• Measure talent using professional qualitative and quantitative metrics.

Must Have Skills:

• Proven full-lifecycle recruiting experience.
• Strong client management and negotiation skills.
• Experience with public cloud technologies and services (e.g., AWS, Azure, GCP).

Domain Experience:

• Prior experience in the technology and cloud security sector is highly preferred.

• Design and configure ServiceNow HRSD for workflow optimization and automation in the Shared Services team.
• Lead the development and integration of AI-powered self-service portals and chatbots for improved case routing and knowledge management.
• Analyze ServiceNow process workflows, dashboards, and performance analytics to ensure service quality and efficiency.
• Troubleshoot complex ServiceNow issues, ensuring seamless service delivery and collaborating closely with TDI for system enhancements and bug resolution.
• Drive change management, stakeholder engagement, and external vendor collaboration for ServiceNow and chatbot enhancements.

• Deep hands-on experience with ServiceNow HRSD, including portal design and workflow configuration.
• Demonstrated ability in AI-powered self-service portal design and chatbot integration.
• Proficiency in ServiceNow Performance Analytics and data visualization tools.

• Lead sales analytics and generate actionable insights for Medicare LOB performance.
• Analyze channel performance and provide recommendations to improve sales effectiveness.
• Connect data across multiple teams and systems to drive informed business decisions.
• Build dashboards and reports using Power BI/Tableau for stakeholder visibility.
• Translate complex datasets into clear, concise presentations for leadership.
• Collaborate with cross-functional teams including sales, marketing, and analytics.
• Support campaign analysis and optimization through data insights.
• Identify trends, gaps, and opportunities within sales and customer data.

• Strong experience in sales analytics and business insights generation.
• Advanced proficiency in Excel and PowerPoint.
• Experience with Power BI or Tableau for data visualization.
• Strong analytical and problem-solving skills with data-driven mindset.
• Excellent communication and stakeholder management skills.

• Experience in healthcare consulting or health plan sales preferred.
• Strong knowledge of Medicare (products, consumer behavior, sales funnel) highly preferred.
• Familiarity with Salesforce Marketing Cloud, Marketo, or call center analytics is a plus.
• Experience working with large-scale datasets and relational databases preferred.

Key Responsibilities:

• Review and audit Workday entries for accuracy.
• Support in building compensation content and administrating knowledge articles.
• Provide support to data management regarding one-time payment programs.
• Manage general compensation inquiries and first-line support for employee requests and queries.
• Participate in the training, reviewing, and improvement of new tasks/processes transitioned to People Operations.

Must-Have Skills:

• Proficiency in Workday.
• Proficiency in ServiceNow or another ticketing system.
• Experience with Compensation or Total Rewards.

Preferred Industry Experience:

• Experience working in fast-paced, high-growth environments.
• Experience with the US time zone (11pm to 8 am Manila Time) work schedule.
• Knowledge in employee lifecycle processes (onboarding, benefits, leaves, etc.) is an advantage.

Key Responsibilities:

• Support sales pursuit by quoting renewals, processing credit requests, and handling sales and maintenance queries.
• Attend training sessions and contribute to the team's knowledge base by sharing insights and best practices.
• Manage renewal opportunities from lead to closure, ensuring accurate sales forecasting.
• Negotiate with partners for optimal pricing and coordinate with sales teams to exceed sales goals.
• Respond efficiently to customer and Account Manager inquiries, emphasizing the value of partner solutions and client's value proposition.

Must-Have Skills:

• Proficient in Microsoft Office and basic computer operations.
• Strong interpersonal, presentation, and written communication skills.
• Demonstrated ability to work independently, adapt to changing business needs, and a strong passion for continuous learning.

Industry Experience Required:

• Previous experience in sales, specifically focusing on renewals and customer retention within the technology or related industry is preferred.

• Collaborate with operational teams and product units to effectively bring Go-To-Market offers to life.
• Support and enable Deal Desk Analysts by coordinating training on enterprise products and processes.
• Develop and maintain approval pathways and process documentation to ease team navigation through enterprise offerings.
• Communicate strategic changes impacting deal support to global teams and contribute to quote-to-cash process improvements.
• Serve as a primary contact for guiding team members on CRM, CPQ, and CLM processes and swiftly resolving issues to maintain business momentum.

• Hands-on experience with Salesforce and/or Microsoft Dynamics.
• Proficient in business process analysis specifically in deal desk or revenue operations.
• Exceptional communication skills for simplifying complex topics and aligning diverse team efforts.

• At least 3 years in a business process analyst role or similar, preferably within finance, business administration, operations, or a related field.

• Support customer account management, business consultation, contract validation and execution, and handle comprehensive tasks including invoice creation and product provisioning.
• Perform complex validations of revenue transactions, ensuring alignment with product rules, revenue standards, and compliance policies.
• Ensure execution of work in compliance with SOX controls by drafting controls, narratives, memos, and process documents.
• Act as a steward over customer information, leveraging this knowledge to provide business recommendations for optimal customer experience outcomes.
• Lead initiatives for scaling the business through automation, including identifying ideas, building proposals, and partnering with technical teams for development and change management.

• Strong written and verbal communication skills.
• High attention to detail with a focus on customer experience.
• Demonstrated proficiency in critical thinking and problem-solving.

• Manage key customer relationships to ensure high satisfaction and retention.
• Translate business needs into technical and operational plans with senior executives.
• Work closely withinternal teams to address and solve customer queries and issues.
• Provide impactful data analysis and insights to both the customer and leadership.
• Proactively update customers and internal partners with status reports and solutions to emerging concerns.

• Exceptional customer experience focus with the ability to proactively drive value realization.
• Strong ability to adapt to new technologies and learn quickly.
• Excellent presentation skills, with the confidence to engage clients across various levels, including CMOs and CXOs.

• At least 5 years of experience in a consultative, customer-facing role within the marketing technology domain.
• Familiarity with Adobe solutions such as Adobe Analytics, Adobe Experience Manager, etc., is highly desired.
• Understanding of Agile development methodologies and SaaS UX principles.

• Apply AI, workflow automation, and improved knowledge management to elevate the People Operations function.
• Facilitate seamless collusion between People Operations and Systems, ensuring optimal functionality of the tech stack including Workday, ServiceNow, and AI tools.
• Manage and document process interdependencies, team requirements, system usage, and the impact of changes.
• Drive decision-making processes through data analysis for improvement and success metric areas.
• Lead projects to optimize People Operations workflows, identifying standardization, centralization, or redesign opportunities, and implement AI and automation solutions.

• Proficiency in Workday and ServiceNow.
• Experience in process redesign and HR operational improvements.
• Ability to use data for decision-making and improvements.

Job Summary:
Join our Volume and Scale Pricing Frameworks Team at a hybrid role based in San Jose, impacting technology and federal-level initiatives. You'll be central to SKU creation, pricing frameworks, and the execution of international expansion projects, interfacing with various teams to enhance pricing capabilities. This fast-paced role demands resilience, advanced Excel skills, and a comprehensive understanding of the product launch supply chain, with a focus on innovating pricing strategies and operational processes.

Key Responsibilities:

• Spearhead operational components of digital media product lifecycle in emerging markets, including SKU creation, pricing, and business strategy approvals.
• Facilitate third-party pricing integration between Adobe and mobile app stores.
• Innovate and manage new process definitions and release management for system capability deployments.
• Document processes and tools to augment pricing capabilities concerning international expansion, FX rates, and third-party app store pricing.
• Project plan and utilize Workfront and Power BI for business decision implementations, ensuring precise milestone achievement and timeline adherence.

Must-Have Skills:

• Advanced expertise in Excel including analytics and data management.
• Proven experience with project management software (Workfront) and data visualization tools (Power BI).
• Strong communication skills for effective cross-functional collaboration.

Industry Experience:

• Prior experience in operational roles within technology or software sectors, with exposure to pricing strategy and process optimization preferred.

Key Responsibilities:

• Accurately process employee lifecycle transactions in Workday
• Manage data entry with utmost precision
• Respond to HR inquiries via a ticketing system, ensuring timely and empathetic communication
• Troubleshoot and resolve HR system workflow issues
• Handle sensitive personnel records and compliance tasks with complete confidentiality

Must-Have Skills:

• Proficient in Workday/HRIS
• High level of English proficiency (both written and verbal)
• Experienced with G-Suite and/or Microsoft applications

Industry Experience Required:

• 2+ years in HR administration, preferably in a global or remote setting, supporting teams across different time zones.

• Lead the strategic development and execution of scalable regulatory products and programs across global markets
• Drive end-to-end delivery of regulatory initiatives, ensuring compliance with evolving legal and policy requirements
• Analyze data using SQL and BI tools to identify trends, investigate anomalies, and generate actionable insights
• Translate regulatory changes and trends into business strategies and recommendations for senior leadership
• Partner with cross-functional teams (legal, policy, product, and engineering) to design and implement automated compliance solutions
• Identify, assess, and mitigate regulatory risks, including leading incident resolution and escalation strategies
• Develop and operationalize regulatory workflows and processes to improve efficiency and scalability
• Influence product roadmaps and organizational strategy through regulatory expertise
• Build dashboards and reporting mechanisms to support decision-making and performance tracking
• Lead high-impact strategic initiatives aligned with business growth and compliance objectives

• 10+ years of experience in regulatory operations, compliance, program management, or related fields
• Strong experience working in complex, fast-paced, and highly regulated environments
• Proficiency in SQL, data analysis, and BI tools (e.g., Tableau, Power BI)
• Experience building scalable systems and processes for regulatory compliance
• Strong stakeholder management and ability to influence senior leadership
• Excellent communication skills with the ability to simplify complex regulatory concepts
• Proven ability to manage multiple projects and navigate ambiguity effectively

• Experience in regulated industries such as technology, marketplaces, fintech, or compliance-driven environments
• Prior experience supporting global regulatory frameworks and multi-jurisdictional compliance
• Experience working with cross-functional teams including legal, policy, product, and engineering
• Familiarity with platform-based or high-growth organizations is preferred

• Develop and scale operational processes to gather, verify, and maintain regulatory requirements across geographies
• Analyze large datasets using SQL and BI tools to identify trends, risks, and compliance gaps
• Build and maintain dashboards and reporting frameworks to monitor regulatory performance and outcomes
• Design, validate, and optimize data pipelines and workflows supporting compliance initiatives
• Collaborate with Product, Engineering, Legal, and Policy teams to deliver scalable, automated compliance solutions
• Monitor program milestones, track performance, and communicate insights and recommendations to leadership
• Act as a voice of the host experience, ensuring regulatory initiatives align with marketplace needs
• Manage escalations, incidents, and inquiries related to regulatory operations and products

• 5+ years of experience in regulatory operations, compliance, program management, or data analytics
• Strong hands-on experience with SQL and data analysis (ability to work with large, imperfect datasets)
• Proficiency in dashboarding/BI tools and reporting frameworks
• Proven ability to manage cross-functional stakeholders and influence without authority
• Excellent communication skills with the ability to translate complex regulatory requirements into actionable insights
• Strong organisational and problem-solving skills with attention to detail
• Ability to thrive in fast-paced, ambiguous environments with a hands-on, ownership mindset

• Preferred: Tech, marketplace platforms, gig economy, or evolving regulatory environments
• Relevant experience in compliance, legal operations, or regulated industries
• Experience working in dynamic, less-structured regulatory environments is highly valued
• Exposure to AI-enabled tools in compliance or operations is a plus