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Technical Writer & AI Quality Analyst: 26-01277

Sacramento, CA 95899

Posted: 06/02/2026 Job Category: Technical Writing, Editorial & Content Management Job Number: 26-01277 Country: US

Job Description

Primary Skills: Technical Writing-Expert, Help Center Documentation-Expert, AI Evaluation-Advanced, LLM Integration-Advanced, IT Troubleshooting-Advanced 
Contract Type:  W2
Duration:  12+ Months
Location: Remote
Pay Range: $60 - $70 per hour on W2

Summary:
This remote, 12-month contract role requires a skilled Technical Writer to create and maintain internal help center resources, focusing on IT support and troubleshooting. You will also evaluate AI-generated responses, identifying and rectifying content gaps to improve accuracy and employee support efficiency. This position demands a blend of excellent writing abilities, technical acumen, and a strong understanding of AI tool functionality.
Key Responsibilities:
  • Develop and update clear, concise help center articles and troubleshooting guides.
  • Test and analyze AI support bot outputs for accuracy and relevance.
  • Investigate and resolve content inaccuracies by updating or creating new documentation.
  • Collaborate with AI development teams to refine bot functionality and content alignment.
  • Ensure documentation is optimized for both human understanding and AI parsing.
Must-Have Skills:
  • Proven experience in technical writing for help centers and IT troubleshooting.
  • Proficiency in evaluating and working with AI tools, including LLMs.
  • Strong analytical and problem-solving skills to trace and fix content issues.
Domain/Industry Experience:
Enterprise IT, Knowledge Management Platforms (Contentful preferred), Jira is advantageous.
 
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About Sacramento, CA

Ready to kickstart your career in the vibrant Sacramento, California area? This bustling region is not only the capital of the Golden State but also a hub of endless job opportunities and growth potential. From the stunning Tower Bridge crossing the scenic Sacramento River to the delectable farm-to-fork dining scene that's second to none, Sacramento has something for everyone. Catch a performance at the historic Crest Theatre, cheer on the Sacramento Kings at the Golden 1 Center, or discover local artists at the Crocker Art Museum. With the majestic Sierra Nevada mountains nearby and the beautiful parks like the McKinley Park to explore, Sacramento offers an enchanting blend of culture, creativity, and charm that will truly make your career journey unforgettable. Dive into our job listings today and set your sights on a rewarding career in this unforgettable region!