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Technical Support Engineer - USG: 24-01841

Orlando, FL 32826

Posted: 07/10/2024 Job Category: Technical Support & Customer Service Job Number: 22523098

Job Description

Primary Skills: Java, JavaScript , SOAP, REST, MYSQL. 
Contract Type: W2 only
Duration: 12+ months Contract
Location:Orlando, FL - (32826) (Wednesday and Thursday)
Pay Range:$30 - $35 per hour
#LI-Hybrid
#LP
 

“Looking for a new job that will give YOU a sense of accomplishment?”
 
JOB RESPONSIBILITIES:
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • Be a Customer Advocate providing support to users/administrators of our platform
  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
  JOB REQUIREMENTS:
  • Experince with JAVA & JavaScript. 
  • Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
  • Some experience with Scripting languages: JavaScript preferred
  • Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML. 
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience with the gathering and reading of various log files 
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"

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