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Technical Support Engineer - ServiceNow Platform: 25-07136

Orlando, FL 95054

Posted: 12/02/2025 Job Category: Administrative, Clerical & Support Job Number: 26774469 Country: US

Job Description

Primary Skills: JavaScript (Expert), Java (Intermediate), Troubleshooting (Expert), Debugging (Expert), ITIL (Knowledge)
Contract Type:  W2 only
Duration:  12 months with possibility of extension
Location: Orlando, FL
Pay Range: $32.00-$35.00 per hour
Work Authorization: Only USC/GC

Job Summary:

The Technical Support Engineer will play a crucial role in resolving complex challenges on the ServiceNow platform, combining their deep technical knowledge with stellar communication skills to support and ensure customer success. This role demands proactive engagement and a tactical approach to critical issue resolution, along with collaboration with internal teams to drive customer success and contribute to the continuous improvement of the ServiceNow product. The position involves both maintaining technical expertise in key areas and utilizing that expertise to support customers directly.

Key Responsibilities:

  • Provide guidance on workflow prioritization for effective workload management.
  • Display exceptional queue and case management skills.
  • Perform case quality checks, ensuring cases are effectively progressing.
  • Deliver training on new products to enhance team knowledge.
  • Collaborate across functions with internal stakeholders for product improvement.

Must-Have Skills:

  • Profound ability to troubleshoot, resolve, and analyze code for technical issues.
  • Strong hands-on experience with JavaScript, HTML, CSS.
  • Excellent coordination skills to resolve customer issues alongside engineering and escalation teams.

Industry Experience:

  • Experience with SaaS products is crucial for understanding customer and technical issues.
  • Prior experience in IT service management and knowledge of ITIL business processes is preferred but not mandatory.
  • ServiceNow platform implementation experience is desirable.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
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About Orlando, FL

Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!