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Technical Support Engineer - Service Management: 25-05901

Santa Clara, CA 95054

Posted: 10/22/2025 Job Category: Networking ,Systems, Security & DevOps Engineering Job Number: 26112043 Country: US

Job Description

Primary Skills: Java-Expert, JavaScript-Expert, MySQL-Intermediate, CustomerService-Advanced, Troubleshooting-Advanced
Contract Type:  W2
Duration:  12 Months
Location: Santa Clara, CA (3 Days Onsite)
Pay Range: $40 - $46 per hour

Job Summary:
Join our team as a Technical Support Engineer to tackle intricate challenges. You'll be dive deep into technical issues, leveraging your exceptional problem-solving skills and proficiencies in Java, JavaScript, and MySQL to deliver unparalleled support and solutions. This role is pivotal in building expertise within our technical support division and delivering high-quality service in a customer-facing capacity, with a mix of technical prowess and customer engagement responsibilities.

Key Responsibilities:
  • Manage and resolve complex technical issues for customers and partners using the platform.
  • Debug JavaScript code and optimize custom solutions for better efficiency.
  • Diagnose customer issues by leveraging an internal implementation of tools.
  • Maintain ownership of issues till resolution, ensuring high levels of customer satisfaction.
Must-Have Skills:
  • Proficiency in Java and JavaScript
  • Experience with relational databases, particularly MySQL
  • Strong written and verbal communication skills in English (Minimum B2 Level)

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
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About Santa Clara, CA

Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Santa Clara, California. Located in the heart of Silicon Valley, this region offers unparalleled growth opportunities in tech, innovation, and beyond. With attractions like Levi's Stadium, the Santa Clara Convention Center, and the nearby California's Great America theme park, there's always something exciting to do. Indulge in the diverse culinary scene, catch a show at the Triton Museum of Art or the historic Santa Clara Theatre, or cheer for the San Francisco 49ers at Levi's Stadium. Discover why Santa Clara is the perfect place to elevate your career and enjoy a rich blend of culture and charm!