Akraya Inc.
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http://www.akraya.com
http://www.akraya.com
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Technical Support Engineer - Performance: 24-01099
Posted: 05/16/2024
2024-05-16
2024-06-21
Job Category: Technical Support & Customer Service
Job Number: 22088352
Job Description
Primary Skills: SQL, Java, Linux, Scripting, Troubleshooting
Contract Type: W2 Only
Duration: 6 Months + (Possible extension for the right candidate)
Location: San Diego, CA
Pay Range:$40.00 - $45.00 per hour
TALK to a recruiter NOW: CONTACT Rahil @ 408-512-2362
Grow your skills by working with industry leaders
JOB RESPONSIBILITIES:
We are seeking a Performance Support Engineer to join our Technical Support team, specializing in resolving high-level performance and availability issues. This role includes being a key point of escalation for the technical support department, providing mentorship to junior team members, and requires a robust combination of technical and interpersonal skills. The ideal candidate will be comfortable working customer-facing roles, flexible with working outside regular hours, and ready to be onsite two days a week.
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"
Contract Type: W2 Only
Duration: 6 Months + (Possible extension for the right candidate)
Location: San Diego, CA
Pay Range:$40.00 - $45.00 per hour
TALK to a recruiter NOW: CONTACT Rahil @ 408-512-2362
Grow your skills by working with industry leaders
JOB RESPONSIBILITIES:
We are seeking a Performance Support Engineer to join our Technical Support team, specializing in resolving high-level performance and availability issues. This role includes being a key point of escalation for the technical support department, providing mentorship to junior team members, and requires a robust combination of technical and interpersonal skills. The ideal candidate will be comfortable working customer-facing roles, flexible with working outside regular hours, and ready to be onsite two days a week.
- Manage and resolve complex issues related to Performance and instance availability on the ServiceNow platform.
- Act as the final escalation point for the technical support department, efficiently troubleshooting technical problems.
- Mentor junior team members on various technologies.
- Quickly gain an understanding of the ServiceNow platform to effectively resolve issues.
- Work flexibly outside of regular business hours and fulfill onsite requirements as needed.
- Strong experience with SQL, Java, and Linux.
- Proven ability to troubleshoot difficult technical issues.
- Strong commitment to quality customer service with excellent time management and communication skills.
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"
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