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Technical Support Engineer - Integrations: 25-07029

Orlando, FL 32826

Posted: 12/01/2025 Job Category: Administrative, Clerical & Support Job Number: 26726194 Country: US

Job Description

Primary Skills: Application Support (Expert), JavaScript (Advanced), Networking (Advanced), Troubleshooting (Advanced), Server Management (Advanced)
Contract Type:  W2
Duration:  12 Months
Location: Orlando, FL
Pay Range: $32 - $35.71 per hour

Job Summary:
Join our dynamic technical support team to empower users across the globe by resolving their complex system issues. You will act as a customer advocate, dive deep into the  platform to troubleshoot unexpected behaviors, and collaborate with platform and software engineers for bug resolution. This role demands hands-on problem-solving across various technical domains, including LDAP/Active Directory, SSO, email systems, web services, data integration technologies, and network troubleshooting.

Key Responsibilities:
  • Serve as a primary customer support contact, ensuring successful issue resolution and customer satisfaction.
  • Understand and troubleshoot the platform, cloud technologies, and integrate systems to solve complex technical challenges.
  • Analyze technical cases, identify underlying issues, and collaborate with engineering teams for resolution.
  • Acquire comprehensive knowledge of the platform and its core functionalities.
  • Work towards isolating and fixing bugs in applications, software, and integrated systems through data analysis and troubleshooting practices.

Must-Have Skills:

  • Proficiency in Web Services (SOAP, REST) and networking fundamentals.
  • Expertise in scripting and familiarity with programming languages such as JavaScript or Python.
  • The ability to understand and troubleshoot LDAP/Active Directory and SSO configurations.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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About Orlando, FL

Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!