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Technical Support Engineer - Integrations: 24-01308

Orlando, FL 32826

Posted: 07/08/2024 Job Category: Technical Support & Customer Service Job Number: 22172428

Job Description

Primary Skills: JavaScript/SQL/Java/LDAP/Active Directory, Email Troubleshooting, Web Services, Network Troubleshooting.
Contract Type: W2 ONLY
Duration: 6 Months
Location:  Orlando, FL 
Pay Range:$32 - $35 per hour


#IND1

Grow your skills by working with industry leaders

JOB RESPONSIBILITIES:
  • Act as a Customer Advocate to support platform users/administrators.
  • Understand and troubleshoot our platform, cloud technologies, and provide solutions to complex technical issues.
  • Resolve technical cases created by customers, assisting them with platform functionalities and troubleshooting.
  • Analyze data to isolate potential issues and work collaboratively within the team to resolve them.
JOB REQUIREMENTS:
  • Strong understanding of Web Services (SOAP, REST).
  • Solid knowledge of network troubleshooting tools (e.g., Ping, Telnet).
  • Experience and familiarity with scripting languages, preferably JavaScript, and relational database concepts.
  • Contribute to reporting design, reliability issues, or bugs to engineering/software engineering teams.
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"

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