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Technical Support Engineer - Automation: 24-01490

Orlando, FL 32826

Posted: 07/08/2024 Job Category: Technical Support & Customer Service Job Number: 22321693

Job Description

Primary Skills: JavaScript,Troubleshooting, Networking, Unix, Linux, Active Directory, 
Contract Type:W2 only
Duration:12+ months contract
Location:Orlando, FL, (#LI-Hybrid)
(Must in office Wednesday and Thursday)
Pay Range:$30.00  - $35.00 per hour
 
NOTE: Role opens to Women Back to Work candidates with a career gap


“Looking for a new job that will give YOU a sense of accomplishment?”

JOB RESPONSIBILITIES:
  • Manage and resolve challenging issues for the ServiceNow platform.
  • Serve as the first escalation point within the technical support team.
  • Provide regular updates to customers on the status of their requests/cases.
  • Quickly learn and understand the ServiceNow platform to effectively troubleshoot issues.
  • Demonstrate strong interpersonal and customer service skills in a customer-facing role.
JOB REQUIREMENTS:
  • Experience with writing and debugging JavaScript code or similar programming languages.
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON).
  • Excellent troubleshooting skills.
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"

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