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Technical Support Analyst II: 23-01435

Detroit, MI 00000

Posted: 05/31/2023 Job Category: Technical Support & Customer Service Job Number: 19823626

Job Description

Primary Skills: Support, Zoom, Configuration
Contract Type: W2 Only
Duration: 12 Months
Location: Detroit, MI (Onsite)
Pay Range: $23.87 - $27.76 per hour

TALK to a recruiter NOW: CONTACT Vikash @ 408-907-6161
“Let’s work with the top Leaders!”

  • Our financial client is seeking an energetic audio/visual technician with the desire and aptitude to learn design, installation, and maintenance of audio/visual systems. The candidate will join a team of skilled A/V technology specialists and will initially focus on providing support for conferencing systems, leadership events, and ongoing tuning of A/V systems in our headquarters building in downtown Detroit, including several newly renovated floors.
  • The candidate should have the willingness and aptitude to learn A/V support and design. A background in Information Technology is a must to Client the foundation, with direct A/V experience being a plus. The ideal candidate will be motivated to learn new skills, to contribute in any way needed, and to do so with a positive attitude.
  • Experience and familiarity with video conferencing infrastructure, with Zoom Rooms, and with fundamental infrastructure concepts such as networking and servers is a plus.
  • Perform conference room health checks.
  • Perform basic troubleshooting of conference room systems, including support of ongoing meetings within a given room.
  • Managing inventory of A/V assets, both physically and electronically
  • Assist in the configuration, implementation, and tuning of A/V solutions to meet business and technical requirements on designated projects.
  • Participate in system testing activities related to infrastructure solutions.
  • Assist with creation of technical documentation to ensure effective operations/support of the infrastructure solution.
  • Assist with operations and production coverage.
  • Comply with Change Management, Release Management, IT Risk - Compliance processes and standards.
CALL NOW: Vikash @ 408-907-6161

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2022 Best Staffing Firm to Temp For by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work

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