Sr. Business System Analyst : 19-00738

Sunnyvale, CA 94089

Posted: 02/13/2019 Job Category: Business System / Financial / Business Analyst Job Number: 11866613
Akraya is looking for a “ Sr. Business System Analyst” for one of our clients. If the job description below is a fit, please apply directly or call Ashish at  408-907-6402. If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: SME, CRM, Servicemax, Apex OR Visualforce AND ETL
Duration: C2H
Contract Type: W2 Only
Sr. Business System Analyst – (Servicemax/Salesforce) 
  • Reporting up to Sr. Manager CRM Solution Center,  the Business System Analyst (BSA) will be responsible for serving as the primary BSA to the Field Service organization and be the subject matter expert (SME) for the CRM Servicemax Field Service Management (FSM) systems. 
  • Collaborate with the business analysts and business contacts to review and analyze requirements and create functional specifications in a fast paced global environment
  • Lead the implementation of technologies and ongoing enhancements to meet global business needs, including:
  • Identification of user requirements globally
  • Understand the " as is" environment and provide functional expertise and knowledge of the existing business practices
  • Act as the transforming agent to identify process improvement opportunities within the new Servicemax software application
  • Act as liaison between users and project team, and act as a mentor and liaison to other stakeholders and users within the Field Service team
  • Reconciliation of user requirements to the new system capabilities
  • Work with users to develop necessary processes or procedural changes to accommodate the software application as needed
  • Work with users to foster active participation in project and ownership of the new system
  • Maintain awareness of the rapidly changing technology environment and how new technologies can positively impact Field Service organization
  • Provide thought leadership and innovation cross organizationally
  • Identify process challenges and implement appropriate corrections or enhancements with associated training of the teams
  • Development and scheduling of training sessions either onsite or remotely via the web for initial and ongoing updates
  • Conduct solution testing and assist with user acceptance testing for implementation and enhancements
  • Work with users and management team to develop dashboards and reports to help Field Service team run their business
  • Facilitate coordination of Servicemax data and business processes with existing ERP, Sales, and Marketing ecosystem data to enhance reporting capabilities
  • BS Degree in business or technology related field
  • 5+ years of experience on a technology team with deep knowledge of Servicemax and other CRM systems preferable on Force.Com platform
  • Solid understanding of Field Service business and information technology processes
  • Extensive hands-on administration and configuration of Servicemax FSM, Electronic Forms, CTI and Survey software desired
  • Working knowledge of Field Service processes and transactions in a global organization is required
  • Experience with APEX/Visualforce a big plus
  • Ability to configure standard and custom objects, rules, profiles, record types, etc.
  • Ability to lead and manage change through process development and improvement       
  • Excellent business systems analysis, solution architecting, and project management skills
  • Ability to keep deadlines and demonstrate strong commitment to internal customers
  • Demonstrated ability to work in a high intensity, multi-task environment
  • Experience with Integration/ETL tools and calls centers is desirable
  • Strong analytic skills with the ability to troubleshoot complex systems issues and proficiency in reporting and associated tools

         Please apply directly with your update resume or call Ashish at  408-907-6402

About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

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