Sr Manager, CRM Solution Center : 19-00742

Sunnyvale, CA 94089

Posted: 03/18/2019 Job Category: ERP - SAP, Oracle, Peoplesoft, MS Dynamics, Salesforce, PLM Job Number: 11867368
Akraya is looking for a Project Manager (CRM) for one of our clients. If the job description below is a fit, please apply directly to Harsh at 408-512-2437  If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Project Manager (CRM),  CRM solutions on Force.Com platform particularly Sales Cloud, Pardot Marketing Automation, and ServiceMax Field Service Management
Duration: Contract to hire
Contract Type: W2

 ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Own the CRM roadmap definition, prioritization and maintenance across global business applications portfolio
  • Collaborate and partner with business leaders in determining long term roadmap of CRM (Sales, Marketing, Services) technologies in supporting of their business needs
  • Provide leadership in the development of processes, solutions, and best practices for the CRM domain by applying technical and functional knowledge and skills
  • Develop and maintain a complex portfolio of CRM projects that include Sales, Marketing, and Services.
  • Build an effective Software Release process in partnership with functional leaders to ensure maintenance and enhancement requests are delivered timely to support the business needs
  • Partner closely with BI Manager in building and operating Enterprise Data Warehouse, Big Data & BI platform for a high level of availability and high performance.
  • Evaluates vendor solutions, develop alternatives and recommend technical solutions in meeting the evolving needs of the business.
  • Collaborate closely with GIS Compliance and Regulatory & Quality group to ensure the compliant and validated state of operations and financial reporting. 
  • Provide management and leadership to a global group of Business Analyst (BA) and technical developers, including offshore partners
Required:
  • Bachelor' s degree in Computer Science, Engineering or related discipline/experience. Master in Computer Science is a plus.
  • 15+ years working in Information Technology, with at least 5+ years of experience leading and delivering complex CRM solutions
  • Experience working successfully in a complex environment; multiple sites, multiple global regions, multiple stakeholders (internal and external)
  • Hands on expertise with CRM solutions on Force.Com platform particularly Sales Cloud, Pardot Marketing Automation, and ServiceMax Field Service Management
  • Creative problem-solver and a proven leader, whose diplomatic skills will allow to rally cross-functional teams behind a common solution
  • Exposure to managing in-house, outsourced, and SaaS-based applications and infrastructure.  The candidates must have a deep understanding of the SaaS landscape, and have led at minimum one migration of business application to SaaS cloud
  • Demonstrated ability to lead and energize multidisciplinary teams through the use of skilled communication and excellent interpersonal skills. 
  • Exceptional understanding of the end to end functional business processes, and is adept in developing and maintaining relationship with business leaders cross-functionally.
  • Is skilled in interviewing business users and run workshops, collecting and interpreting requirements, explaining the solution details to business audience
  • Excellent communication skills with the ability to convey information to internal and external stakeholders in a clear, focused and concise manner
  • Demonstrate high individual effectiveness and organization skills: flexibility, communication, time-management and interpersonal skills, with high attention to detail, and experience handling multiple projects/tasks simultaneously while meeting deadlines.
  • Experienced in Portfolio and Project Management methodology, and has a strong record in driving and leading cross-functional, enterprise IT projects
  • Previous experience in regulated industry such as biotech, pharmaceuticals, or medical devices is highly desirable.

    Please apply directly with your updated resume or call Harsh at 408-512-2437
 
About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

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