Sr Manager, CRM Solution Center : 19-00742

Sunnyvale, CA 94089

Posted: 03/18/2019 Job Category: ERP - SAP, Oracle, Peoplesoft, MS Dynamics, Salesforce, PLM Job Number: 11867368
Akraya is looking for a Project Manager (CRM) for one of our clients. If the job description below is a fit, please apply directly to Harsh at 408-512-2437  If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Project Manager (CRM),  CRM solutions on Force.Com platform particularly Sales Cloud, Pardot Marketing Automation, and ServiceMax Field Service Management
Duration: Contract to hire
Contract Type: W2

  • Own the CRM roadmap definition, prioritization and maintenance across global business applications portfolio
  • Collaborate and partner with business leaders in determining long term roadmap of CRM (Sales, Marketing, Services) technologies in supporting of their business needs
  • Provide leadership in the development of processes, solutions, and best practices for the CRM domain by applying technical and functional knowledge and skills
  • Develop and maintain a complex portfolio of CRM projects that include Sales, Marketing, and Services.
  • Build an effective Software Release process in partnership with functional leaders to ensure maintenance and enhancement requests are delivered timely to support the business needs
  • Partner closely with BI Manager in building and operating Enterprise Data Warehouse, Big Data & BI platform for a high level of availability and high performance.
  • Evaluates vendor solutions, develop alternatives and recommend technical solutions in meeting the evolving needs of the business.
  • Collaborate closely with GIS Compliance and Regulatory & Quality group to ensure the compliant and validated state of operations and financial reporting. 
  • Provide management and leadership to a global group of Business Analyst (BA) and technical developers, including offshore partners
  • Bachelor' s degree in Computer Science, Engineering or related discipline/experience. Master in Computer Science is a plus.
  • 15+ years working in Information Technology, with at least 5+ years of experience leading and delivering complex CRM solutions
  • Experience working successfully in a complex environment; multiple sites, multiple global regions, multiple stakeholders (internal and external)
  • Hands on expertise with CRM solutions on Force.Com platform particularly Sales Cloud, Pardot Marketing Automation, and ServiceMax Field Service Management
  • Creative problem-solver and a proven leader, whose diplomatic skills will allow to rally cross-functional teams behind a common solution
  • Exposure to managing in-house, outsourced, and SaaS-based applications and infrastructure.  The candidates must have a deep understanding of the SaaS landscape, and have led at minimum one migration of business application to SaaS cloud
  • Demonstrated ability to lead and energize multidisciplinary teams through the use of skilled communication and excellent interpersonal skills. 
  • Exceptional understanding of the end to end functional business processes, and is adept in developing and maintaining relationship with business leaders cross-functionally.
  • Is skilled in interviewing business users and run workshops, collecting and interpreting requirements, explaining the solution details to business audience
  • Excellent communication skills with the ability to convey information to internal and external stakeholders in a clear, focused and concise manner
  • Demonstrate high individual effectiveness and organization skills: flexibility, communication, time-management and interpersonal skills, with high attention to detail, and experience handling multiple projects/tasks simultaneously while meeting deadlines.
  • Experienced in Portfolio and Project Management methodology, and has a strong record in driving and leading cross-functional, enterprise IT projects
  • Previous experience in regulated industry such as biotech, pharmaceuticals, or medical devices is highly desirable.

    Please apply directly with your updated resume or call Harsh at 408-512-2437
About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.