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Servicing Analyst - Senior: 25-05507

Billings, MT 59101

Posted: 07/03/2025 Job Category: Business System / Financial / Business Analyst Job Number: 25833491 Country: US

Job Description

Primary Skills: Analysis (Intermediate), Reporting (Intermediate), Project Management (Basic), Process Improvement (Intermediate), Collaboration (Intermediate)
Contract Type: W2
Duration: 12 Months (With the possibility of extension)
Location: Billings, MT 59101
Pay Range: $20.00 - $23.00 per hour on W2


Job Summary: 
Join our customer servicing team as a Senior Servicing Analyst in Billings, MT. This role encompasses analyzing and interpreting operational data, leading projects related to customer onboarding and process changes, and fostering productive relationships across business lines. The ideal candidate will facilitate continuous improvement and support timely, quality service delivery.

Key Responsibilities:
  • Collaborate on accumulating, analyzing, interpreting, and reporting operational performance data.
  • Facilitate process improvement for department initiatives.
  • Coordinate analysis for functional operations reviews.
  • Lead projects impacting site operations and customer experiences.
  • Provide advice, input, and support for the completion of processes or activities within established procedures.
Must-Have Skills:
  • 1+ years of clerical, administrative, or secretarial experience.
  • Strong attention to detail.
  • Excellent organizational and analytical skills.
Industry Experience:
Previous experience in banking or financial institutions preferred.

Additional Skills:

  • Strong Microsoft Office Suite skills including Outlook.
  • Excellent communication and time management skills.
  • Ability to prioritize projects and tasks effectively.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environmentMost recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
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About Billings, MT

Discover exciting job opportunities near Billings, Montana! Situated in the heart of the Treasure State, Billings offers a unique blend of outdoor adventures, cultural experiences, and career growth opportunities. Known as the "Magic City," Billings boasts stunning views of the Beartooth Mountains and is home to the iconic Pictograph Cave State Park. With a vibrant arts scene featuring the Yellowstone Art Museum and the Alberta Bair Theater, as well as local favorites like the Big Dipper ice cream stand and the Moss Mansion, there's no shortage of enriching activities to enjoy. Join us in exploring all that Billings has to offer while advancing your career - check out our job listings today!