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Services Support Specialist: 24-01449

Vernon Hills, IL 60061

Posted: 06/13/2024 Job Category: Technical Support & Customer Service Job Number: 22230109

Job Description

Primary Skills: Customer Service, Communication, Analytical, Troubleshooting, Organizational
Duration: 5+ Months (Possible Extension)
Contract Type: W2 Only
Location: #LI-Remote
Pay Range:$20.00 - $21.50 per hour on w2


“Work where you’re valued and paid what you’re worth”
 
JOB RESPONSIBILITIES:

Receive and address incoming requests from internal customers via shared mailboxes or ticketing systems within assigned SLA.
Efficiently manage caseloads, ensuring timely acceptance of cases and daily review.
Deliver top-notch customer service in every interaction, leveraging resources to resolve issues.
Uphold departmental productivity and quality standards, aiming to exceed service levels.
Adhere to company policies, guidelines, and operational procedures, with attention to reporting and productivity tracking.


JOB REQUIREMENTS:
Excellent verbal and written communication abilities.
Strong analytical and problem-solving skills.
Flexibility and adaptability in various situations.


ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!" 

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About Vernon Hills, IL

Ready to explore exciting job opportunities in and around Vernon Hills, Illinois? Nestled in the heart of Lake County, this vibrant area offers a perfect blend of suburban charm and urban convenience. With easy access to beautiful parks like the Hawthorn Mall and the stunning Cuneo Mansion and Gardens, there are endless opportunities for outdoor activities. Plus, Vernon Hills boasts a thriving culinary scene with a mix of local favorites like the Portillo's restaurant chain and the Great Lakes Naval Museum. Take in a show at the Marriott Theatre or catch a game at the nearby Wrigley Field to experience the lively sports culture. Join us in Vernon Hills and unlock your potential in a community known for its picturesque landscapes and endless possibilities!