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Services Engagement Supervisor: 24-01242

Remote, IL 60061

Posted: 06/21/2024 Job Category: Technical Support & Customer Service Job Number: 22146666

Job Description

Primary Skills: Service Engagement, Supervisory, Process Improvement, Leadership
Contract Type: W2 Only

Duration: 6+ months contract with possible extension
Location: Remote
Pay Range: $30.50 - $33.50 per hour
 
 
Grow your skills by working with industry leaders

JOB REQUIREMENTS:

  • Facilitate communication and act as a liaison between Services departments, Sales departments, and clients.
  • Oversee the sales pipeline, statements of work, and contractual compliance to ensure service delivery.
  • Manage full life-cycle operational Engagement and Project Management.
  • Process all financial documents accurately and timely while initiating resource fulfillment requests.
  • Provide strategic solutions to escalated customer issues and closely work with assigned Services Manager for business partnership.

 JOB RESPONSIBILITIES:

  • Exceptional leadership and collaboration capabilities.
  • Strong written and verbal communication talents.
  • Applicants should have a minimum of 5 years of relevant experience or substantial supervisory experience.
  • Preferred qualifications include experience with Professional Services Automation tools, process improvement projects, and proficiency in Power BI & Excel dashboard creation.

ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"

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