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ServiceNow Technical Writer / Process Documentation Analyst : 26-02576

Oakland, CA 94612

Posted: 08/31/2026 Job Category: Business System / Financial / Business Analyst Job Number: 26-02576 Country: US

Job Description

Primary Skills: ServiceNow Process Documentation [advanced], Technical Writing [advanced], Process Analysis & Mapping [advanced], ITSM & ITIL Frameworks [intermediate], Compliance & Governance Integration [advanced]
Contract Type:  W2 Only
Duration:  6+ Months
Location: Oakland, CA (#LI - Hybrid)
Pay Range: $45-$50/Hr. on W2

Job Summary:
We are Note: Prior hands-on experience developing ServiceNow process documentation is strictly required; candidates without this will not be considered.

Key Responsibilities:

  • Develop, update, and maintain comprehensive ServiceNow process documents, SOPs, swimlane diagrams, RACI matrices, and user guides.

  • Analyze existing Remedy workflows and convert them into future-state ServiceNow documentation.

  • Facilitate working sessions with SMEs, Product Owners, and stakeholders to gather information, resolve gaps, and secure approvals.

  • Ensure all materials align with PG&E governance, ITIL practices, cybersecurity standards, SOX, and regulatory compliance requirements.

  • Document modules across the platform, including Incident, Change, Problem, Knowledge, CMDB, Service Operations Workspace, and Field Service Management.

  • Manage the complete document lifecycle from template creation to version control and final publication.


Must-Have Skills:

  • Bachelor’s degree in Technical Writing, IT, Business, or a related field (or equivalent experience).

  • 5+ years of experience in technical writing, process analysis, or ITSM documentation.

  • 3+ years of direct ServiceNow process documentation experience (Required).

  • Proven ability to translate technical ServiceNow configurations and business requirements into operational documentation.

  • High proficiency in Microsoft Word, Visio, SharePoint, PowerPoint, and Microsoft 365.


Industry Experience:
Background in the utility industry or a similarly regulated environment.

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About Oakland, CA

Explore exciting job opportunities in the vibrant area around Oakland, California! Known for its eclectic mix of cultures, thriving arts scene, and stunning views of the San Francisco Bay, Oakland offers a unique blend of urban energy and natural beauty. Home to landmarks like Jack London Square and the Oakland Museum of California, as well as renowned eateries serving up delicious cuisine from around the world, this region is a melting pot of creativity and innovation. With professional sports teams like the Golden State Warriors and the Oakland Athletics, plus an array of theaters, parks, and recreation areas like Redwood Regional Park, job seekers in Oakland can enjoy a dynamic work-life balance unlike anywhere else. Embrace the charm and endless possibilities that Oakland has to offer - your next career opportunity awaits!