Akraya Inc.
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http://www.akraya.com
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Service Desk Specialist: 23-01317
Yonkers, NY 10701 US
Posted: 05/31/2023
2023-05-31
2023-07-07
Job Category: Technical Support & Customer Service
Job Number: 19679117
Job Description
Primary Skills: Service Desk, Troubleshooting, Ticket, Document
Contract Type: W2
Duration: 6+ months
Location: Yonkers NY
Pay Range: $25.00 - $30.00 per hour
NOTE: Role open to Women Back to Work candidates with a career gap
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TALK to a recruiter NOW: CONTACT Rajdeep SIngh @ 408-512-2357
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Work for the best in the industry!
JOB RESPONSIBILITIES
CALL NOW: Rajdeep SIngh @ 408-512-2357
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ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2022 Best Staffing Firm to Temp For by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.
Contract Type: W2
Duration: 6+ months
Location: Yonkers NY
Pay Range: $25.00 - $30.00 per hour
NOTE: Role open to Women Back to Work candidates with a career gap
-----------------------------------------------------------------------------------------------------
TALK to a recruiter NOW: CONTACT Rajdeep SIngh @ 408-512-2357
---------------------------------------------------------------------------------------
Work for the best in the industry!
JOB RESPONSIBILITIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Triage (remote into customers machines if necessary
- Use Knowledge base to research known resolutions
- Enters all incidents, requests into Service Desk Manager
- Keeps all tickets up to date with all troubleshooting steps taken and how resolved
- Follow up with customers to ensure issue has been resolved (If ticket is not resolved on phone)
- Follows up with client on any tickets that are On Hold
- Monitor all requests and assign to correct group
- Escalate to Team Lead any issue that needs more investigation
- Assign tickets to Group if known that SD cannot resolve
CALL NOW: Rajdeep SIngh @ 408-512-2357
---------------------------------------------------------------------------------------
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2022 Best Staffing Firm to Temp For by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.
