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Service Desk Specialist: 23-01317

Yonkers, NY 10701

Posted: 05/31/2023 Job Category: Technical Support & Customer Service Job Number: 19679117

Job Description

Primary Skills: Service Desk, Troubleshooting, Ticket, Document
Contract Type: W2
Duration: 6+ months
Location: Yonkers NY
Pay Range: $25.00 - $30.00 per hour
NOTE: Role open to Women Back to Work candidates with a career gap

TALK to a recruiter NOW: CONTACT Rajdeep SIngh @ 408-512-2357
Work for the best in the industry!

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Triage (remote into customers machines if necessary
  • Use Knowledge base to research known resolutions
  • Enters all incidents, requests into Service Desk Manager
  • Keeps all tickets up to date with all troubleshooting steps taken and how resolved
  • Follow up with customers to ensure issue has been resolved (If ticket is not resolved on phone)
  • Follows up with client on any tickets that are On Hold
  • Monitor all requests and assign to correct group
  • Escalate to Team Lead any issue that needs more investigation
  • Assign tickets to Group if known that SD cannot resolve
CALL NOW: Rajdeep SIngh @ 408-512-2357

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2022 Best Staffing Firm to Temp For by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

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