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Senior Support Account Manager: 25-04858

Plano, TX 75093

Posted: 06/16/2025 Job Category: Finance, Accounting, Auditing, Compliance Job Number: 25499181 Country: US

Job Description

Primary Skills: Strategic Account Management (Expert), Client/Customer Management (Expert), Technical Support (Expert), Customer Product Adoption (Advance), Network/Cloud Security (Advance)
Contract Type:  W2
Duration: 12+ Months
Location: Plano, TX (Remote)
Pay Range: $63.00 - $67.33 per hour on w2 

This role may require travel to business meetings and events and requires reliable transportation to do so. If a hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid driver’s license.

Job Summary:
As a Senior Support Account Manager at our global cybersecurity firm, you are instrumental in enhancing the support experience for our iconic, strategic clientele by managing the delivery of personalized, high-touch technical support services across our extensive product suite. Your role is pivotal in ensuring our services exceed customer expectations by understanding their business objectives and security goals, thereby solidifying customer loyalty and success. You will serve as the primary liaison between customers and our technical teams, ensuring a seamless, supportive partnership that drives value realization and customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer support management for large enterprise, strategic accounts.
  • Lead the identification and resolution of technical challenges hindering customer adoption of our products.
  • Foster an in-depth understanding of customer business and security priorities for tailored technical support.
  • Prepare and deliver weekly support status reports and quarterly business reviews to customers.
  • Proactively use data to monitor customer health and mitigate technical challenges while advocating for customers during issue resolution.

Must-Have Skills:

  • Demonstrated proficiency in technical support/service delivery.
  • Strong client-facing experience with large enterprises.
  • Expertise in network security, cloud solutions, and related technologies.

Industry Experience Required:

  • Prior experience in network security technology, security operations, cloud security, or in roles supporting next-generation firewalls, SASE solutions, endpoint security, and security orchestration is essential.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
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About Plano, TX

Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!