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Security Incident Coordinator : 26-02749

Charlotte, NC 28277

Posted: 10/07/2026 Job Category: Networking ,Systems, Security & DevOps Engineering Job Number: 26-02749 Country: US

Job Description

Primary Skills: ServiceNow Security Incident (Advanced), Incident Response (advanced), DFIR (Advanced), Risk Management (Intermediate), Threat Operations (Advanced),
Contract Type: W2 Contract
Duration: 12 Months 
Location: Charlotte NC (Hybrid)
Pay Range: $40.00 - $45.00 Per Hour

Job Summary:

This role is responsible for orchestrating the resolution of critical security, trust & safety, and fraud incidents. You will ensure smooth operations by managing tasks, tracking progress, and facilitating clear communication across all involved parties. The position requires meticulous documentation and continuous improvement of incident response processes.

Key Responsibilities:

  • Lead coordination for major security incidents.
  • Manage the full incident lifecycle from containment to closure.
  • Develop and enforce incident response playbooks.
  • Generate comprehensive incident reports for various audiences.
  • Facilitate post-incident reviews and drive process improvements.

Must-Have Skills:

  • Experience with ServiceNow Security Incident Response (SIR) or a comparable ITSM/SIR platform strongly preferred.
  • Proven ability to manage multiple concurrent incidents.
  • Solid understanding of incident response procedures.
  • Excellent organizational and communication skills.

Domain / Industry Experience: Experience in cybersecurity, trust & safety, and fraud incident management within a technology or financial services industry is highly preferred.

 
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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About Charlotte, NC

Ready to embark on a new career adventure? Explore our job opportunities in and around Charlotte, North Carolina, where the Queen City's vibrant energy meets Southern charm. Known for its dynamic job market and diverse industries, Charlotte offers endless growth possibilities for professionals seeking new opportunities. Discover the city's rich history at the Levine Museum of the New South, catch a show at the Blumenthal Performing Arts Center, or immerse yourself in nature at the stunning Freedom Park. Indulge in the region's famous barbecue joints, explore the NASCAR Hall of Fame, or cheer on the Carolina Panthers at the Bank of America Stadium. Join us in Charlotte and unlock a world of career possibilities in this bustling city with a small-town feel.