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Salesforce Business Analyst : Los Angeles, CA/ Delaware: 22-06263

Los Angeles, CA 90006

Posted: 01/27/2023 Job Category: ERP - SAP, Oracle, Peoplesoft, Salesforce Job Number: 18507922

Job Description

Primary Skills: Salesforce, Testing, CRM, Service Cloud, Audit, Compliance, Banking
Location: Los Angeles, CA,Delaware (Initially remote and later on onsite when client permits)
Duration: 6 - 7+ Months 
Contract Type: W2 Only
Pay Range: $45-$50


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TALK to a recruiter NOW: CONTACT Soni at (408) 907-6963

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"Grow your skills by working with the best in the industry."
 
JOB RESPONSIBILITIES:

The Salesforce Business Analyst for Service Cloud ensures that client's mission-critical Salesforce CRM platform is optimally deployed, supported and adopted by the bank.The Salesforce Business Analyst will work with business users across multiple departments, as assigned, to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems. The role will work with the business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities. As the Salesforce platform rapidly evolves, this professional will help colleagues across the bank optimize their success with the platform through communications, training, and support services.
  • Support the existing Salesforce Agile process of prioritization of user stories across multiple business processes and stakeholders, incorporating this new input stream, centered on Service Understand
  • cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions Perform and / or coordinate UAT testing;
  • Work with business and technical teams on defect remediation Support of Salesforce Service Cloud platform users: answer questions
  • Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the Service Cloud roadmap.
  • Help ensure appropriate policies and practices are in use Perform system administration functions and updates Support requests from Audit, Compliance and other functions for information and assessments of Salesforce platform / product use, and other topics.
  • Support all approved 3rd party applications used on the Salesforce.com platform
JOB REQUIREMENTS:
  • Minimum 3 years of experience as a Business Analyst required Minimum 3 years of experience in using and implementing Salesforce solutions
  • Minimum 2 years of experience in a related field (financial services, sales, CRM/customer relationship management)
  • Salesforce experience within a financial services, sales or client support operation.
  • Salesforce Administrator Certification Passion to improve the client and colleague experience
  • Individuals who are passionate about leveraging the Salesforce platform, preference for those individuals with related Salesforce certifications 
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CALL NOW: Soni at (408) 907-6963
  
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ABOUT AKRAYA

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

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