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Akraya Inc.
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Salesforce-AWS Integration Specialist: 24-03480
Posted: 01/13/2025
2025-01-13
2025-02-15
Job Category: ERP - SAP, Oracle, Workday, Salesforce
Job Number: 24430543
Job Description
Primary Skills: Salesforce (Expert), AWS Connect (Expert), Case Routing (Advanced), Omnichannel Implementation (Advanced), Integration( Advanced)
Contract Type: W2
Duration: 9 Months
Location: Santa Clara
Pay Range: $70 - $75 per hour
#DP
This role may require travel to business meetings and events and requires reliable transportation to do so. If a hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid driver’s license.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Contract Type: W2
Duration: 9 Months
Location: Santa Clara
Pay Range: $70 - $75 per hour
#DP
This role may require travel to business meetings and events and requires reliable transportation to do so. If a hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid driver’s license.
Job Summary:
A Salesforce-AWS Integration Specialist is sought to work on implementing Contact Center solutions utilizing Salesforce Omnichannel for Case Routing, integrated with AWS Connect. This role requires extensive experience and expertise in both Salesforce and AWS platforms, specifically in case call routing. The successful candidate will design, deploy, and refine our Contact Center solution, enhancing communication channels and customer service efficiency.
Key Responsibilities:
- Implement Contact Center solutions using Salesforce Omnichannel for effective Case Routing.
- Integrate Salesforce Omnichannel with AWS Connect for seamless case call routing.
- Collaborate with cross-functional teams to design and deploy the integrated solution.
- Monitor and optimize the performance of the Contact Center solution.
- Provide technical support and training to end-users.
Must-Have Skills:
- Proficiency in Salesforce Omnichannel and AWS Connect.
- Strong background in case routing mechanisms.
- Bachelor's degree in Computer Science or equivalent.
Domain Experience Required:
- Experience in Contact Center or Customer Service technology implementations is highly preferred
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Santa Clara, California. Located in the heart of Silicon Valley, this region offers unparalleled growth opportunities in tech, innovation, and beyond. With attractions like Levi's Stadium, the Santa Clara Convention Center, and the nearby California's Great America theme park, there's always something exciting to do. Indulge in the diverse culinary scene, catch a show at the Triton Museum of Art or the historic Santa Clara Theatre, or cheer for the San Francisco 49ers at Levi's Stadium. Discover why Santa Clara is the perfect place to elevate your career and enjoy a rich blend of culture and charm!