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Risk Analyst -I: 26-01883

Frisco, TX 75034

Posted: 07/08/2026 Job Category: Finance, Accounting, Auditing, Compliance Job Number: 26-01883 Country: US

Job Description

Primary Skills: Financial Risk Analyst Fraud Detection (advanced), Customer Service (advanced), Data Analysis (intermediate), Risk Mitigation (advanced), Chargeback Disputes (intermediate)
Contract Type:  W2
Duration:  12 Months
Location: Frisco, TX
Pay Range: $30-$32
#LP

Job Summary:
This role involves managing inbound calls to resolve complex financial and fraud-related inquiries for payment processing merchants. You will be responsible for analyzing transaction data and customer information to identify and mitigate risk, while also providing exceptional customer support during challenging situations. Additionally, you will contribute to process improvements and stay current with industry trends to enhance fraud detection capabilities.

Key Responsibilities:
  • Handle inbound calls to resolve merchant inquiries regarding fraud and financial concerns.
  • Review merchant cases to release held funds and resolve balance collection issues.
  • Analyze financial data and transaction patterns for fraud and risk identification.
  • Provide empathetic customer service, de-escalating complex issues.
  • Document transactions and procedures accurately.

Must-Have Skills:
  • Proven ability to handle difficult customer situations.
  • Strong analytical and critical thinking skills.
  • Experience with G-Suite and relevant software.

Industry Experience:
  • Experience in financial services or payment processing is preferred for this role.

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About Frisco, TX

Ready to embark on an exciting career journey in Frisco, Texas? Explore our job opportunities in this dynamic city nestled in the heart of the Lone Star State. Known for its vibrant community, top-rated schools, and proximity to iconic landmarks like the Dr Pepper Ballpark and The Star, home of the Dallas Cowboys headquarters, Frisco offers a blend of Texas charm and urban sophistication. Enjoy a thriving arts scene at the Frisco Discovery Center, catch a show at the Toyota Stadium or indulge in some Texan BBQ. Join us in Frisco – where career growth meets a rich cultural tapestry waiting to be explored!