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Technical Support: 24-01607

San Francisco, CA 95110

Posted: 06/17/2024 Job Category: Technical Support & Customer Service Job Number: 22370175

Job Description

Primary Skills: JIRA, Adobe Suite, Customer/ Technical Support
Duration: 12+ Months
Contract Type: W2 Only
Location: #LI-Remote
Pay Range:$40 - $42 per hour on w2
#LP


“Work where you’re valued and paid what you’re worth”

JOB RESPONSIBILITIES:

The ideal candidate will play a pivotal role in our product management lifecycle, leveraging expertise in issue tracking systems, customer engagement, and proficiency with a wide range of Adobe tools. This role blends the realms of technical adeptness with creative problem-solving skills, aiming to enhance our customer support mechanisms and product usability.
  • Leveraging your experience with JIRA and Agile methodologies to streamline product development and management processes.
  • Providing expert technical support and guidance to clients in utilizing our 3D products efficiently.
  • Engaging with our user community, fostering strong relationships, and enhancing customer satisfaction through effective communication and support.
  • Employing your proficiency with Adobe tools (After Effects, Premiere, InDesign, Express, Lightroom, Acrobat) to assist in product support and development tasks.
  • Collaborating closely with the product management team to identify, report, and resolve product issues, ensuring exceptional product quality.
JOB REQUIREMENTS:
  • Profound knowledge of Agile methodologies and experience with JIRA.
  • Extensive experience in customer support, engagement, and technical assistance.
  • Strong familiarity with Adobe Creative Suite, particularly After Effects, Premiere, and Acrobat.
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!" 

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