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Project/Program Manager: 26-01429

Hawthorne, CA

Posted: 06/16/2026 Job Category: Project / Program / Product Management & Architecture Job Number: 26-01429 Country: US

Job Description

Primary Skills: Safety Operations-Expert, Crisis Operations-Proficient, Incident Response-Advanced, Process Documentation-Skilled, AI Assisted Operations-Adept
Contract Type: W2
Location: Hawthorne, CA (#LI-Hybrid)
Duration: 10 Months
Pay Range: $45 - $47 per hour
#LP

Job Summary:
We are seeking a Project/Program Manager to support real-time community safety operations and operational workflow management. This role will focus on incident response coordination, AI-assisted workflow monitoring, SOP development, and automation initiatives for community safety services. The ideal candidate has experience in trust & safety operations, crisis communications, emergency response environments, or operational program management.

Key Responsibilities:
  • Monitor and respond to operational incidents and escalations
  • Coordinate with third-party partners and external agencies
  • Supervise AI-assisted operational workflows and identify high-risk events
  • Escalate incidents appropriately based on SOP guidelines
  • Develop and maintain operational documentation and playbooks
  • Analyze workflows and identify automation opportunities
  • Work cross-functionally with engineering and operations teams
  • Maintain incident logs and post-event reports
  • Participate in on-call operational support rotation
  • Ensure timely communication during active crisis situations
Must Have Skills:
  • Experience in Trust & Safety Operations or Crisis Operations
  • Strong process documentation and SOP creation experience
  • Workflow automation or operations improvement background
  • Experience handling escalations and incident response
  • Strong communication and stakeholder coordination skills
  • Comfort working with AI-assisted workflows
  • Ability to work in ambiguous and time-sensitive environments
  • Experience with operational support and workflow management
  • Bachelor’s degree or equivalent experience
  • Minimum 3+ years of relevant experience
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About Hawthorne, CA

Ready to find your next career opportunity in the vibrant city of Hawthorne, California? Nestled in the heart of Los Angeles County, Hawthorne offers a diverse and thriving job market with a welcoming community spirit. From the iconic SpaceX headquarters to the stunning beaches of Manhattan Beach nearby, job seekers can enjoy a mix of aerospace innovation and coastal beauty. Dive into the local art scene at the Hawthorne Arts Complex, catch a show at the renowned Hawthorne Theatre, or savor delicious tacos at the popular El Tarasco. With easy access to LAX airport, professional sports teams like the LA Rams at SoFi Stadium, and outdoor adventures at Holly Park, Hawthorne provides endless possibilities for career growth and enriching experiences. Explore our job listings today and unlock your potential in this dynamic and exciting region!