Program Manager (Non IT) III: 23-02339
Job Description
Primary Skills: TAM, VOC, Triage, Dashboard, Report
Contract Type: W2
Duration: 4+ months
Location: Remote,CA
Pay Range:$65.15 - $70.15 per hour
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TALK to a recruiter NOW: CONTACT Rajdeep Singh @408-512-2357
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Work for the best in the industry!
JOB RESPONSIBILITIES:
- Create weekly Spotlight Dashboard usage reports, offering insights and suggested report configuration updates.
- Manage external agency's support (TAM) team to identify and quickly resolve escalated data and reporting issues, be the primary source of communication on status to the org
- Manage VOC inbox throughout the year executing consistently with regards to response times and detail. Escalating directly to other parts of the business where needed and taking point to ensure resolution.
- Partner with Tools Access / eWatch to improve triage and referral processes & ensure all documentation remains relevant and up to date by monitoring patterns of queries coming into the VOC inbox to and creating new content as required.
- Ensure Survey Consistency and Stability by working with VOC and CS Tech colleagues to review alert notifications and refine distribution to ensure optimal efficiency and reduce spam.
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CALL NOW: Rajdeep Singh @408-512-2357
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ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2022 Best Staffing Firm to Temp For by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work