Production Services Analyst : 19-00002

Highlands Ranch, CO 80129

Posted: 01/03/2019 Job Category: Business System / Financial / Business Analyst Job Number: 11714481
    Women Back to Work (WBW) candidates will also be considered for this position.
 
Akraya is looking for a Production Services Analyst for one of our clients. If the job description below is a fit, please apply directly or call Varun at 408-907-6419. If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Linux, ServiceNow, Java Exception Code, Troubleshoot, Splunk & Regex
Duration: 06+ Months
Contract Type: W2 Only

Responsibilities:          
  • 3-5 years of experience that includes: Bachelors Degree in Computer Science or related field (required). Linux background, experience with alert monitoring system. Team oriented individual.
  • Nice to have skills
  • ServiceNow (AskNow) experience would be ideal. ITIL Certification, Certified Systems Administrator. Java programming experience (will be looking at Java Exception code).
  • Flexible to schedule.
  • Client operates the world' s largest retail electronic payments network and is one of the most recognized global financial services brands.
  • Client facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.
  • Proficient in Microsoft office.
  • Experience maintaining and troubleshooting highly available systems.
  • The ability to prioritize and handle multiple tasks at once under duress.
  • Ability to adapt to shift work (off hours/weekend work) - this position requires 6PM - 6 AM availability (Graveyard shift)
  • Experience remotely managing Linux computer systems.
  • Experience with ServiceNow, Netcool or other industry standard monitoring and ticketing tools.
  • Experience with troubleshooting with Perfmon, Riverbed, or other performance monitoring tools.
  • Understanding Splunk and REGEX is a plus
Major Job Duties and Responsibilities:
  • Work in the Client Command Center monitoring real time production services.
  • Provide a solid understanding of the role a payment solution provider holds in the online payment industry and leverage this knowledge to troubleshoot internal and external incidents.
  • Lead technical bridges and interact with both technical staff and management during the incident and change management process.
  • Provide support for mission critical applications and execute BAU procedures to resolve incidents. Ensure the incident management process is followed and all communication requirements are met.
  • Support applications in a Windows and Linux environment and troubleshoot network, database and system issues that are often not well documented.
  • Manipulate basic REGEX queries and shell scripts to provide impact analysis.
  • Investigate incidents and provide root because analysis based on application behavior and log data.
  • Gauge the scope and criticality of impact and take the appropriate actions to handle the situation.
  • Interact with second level teams and Customer Support to ensure incidents are closed out and impact is clearly communicated per the process in place.
  • Monitor both systems and network performance through various industry standard and custom tools.
  • Open and update trouble tickets and answer internal and external phone calls. Interact with 3rd party service providers to resolve incidents and provide root cause analysis.
  • Review change activates and upcoming maintenances and coordinate with staff to cover the activities. Identify and raise concerns with upcoming changes to management.
  • Recycle and validate Linux services and daemons as needed.

     Please apply directly with your updated resume or call Varun at  408-907-6419

About Akraya

Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team. 

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.