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Product Communication Specialist: 23-00754

San Mateo, CA 94402

Posted: 03/29/2023 Job Category: Project / Program / Product Management & Architecture Job Number: 19242440

Job Description

Primary Skills: Customer Facing Communication, E-commerce, Analytics & Reporting
Contract Type: W2 Only
Duration: 6-12 Months (Extension)
Location: San Mateo (Remote)
Pay Range: $32.14 - $50.00 per hour
NOTE: This is a remote opportunity. Approximately 30 hours per week for now

TALK to a recruiter NOW: CONTACT Rahil @ 408-512-2362
Work with one of the Market Leader  
  • Manage the back and forth communication with customers or potential customers, through our product question and answer platform. Monitor and react and to customers who leave product focused reviews. Escalate all product issues to our CS and Product teams.
  • Review and pull product focused learnings and feedback from our on-site survey tool.
  • Work with our customer service representatives and product teams to validate and communicate accurate and on-brand responses. Develop and communicate out a weekly report on product questions, trends and insights.
  • Partner with our eCommerce and customer service teams to ensure the best product experience possible.
  • 2+ years in customer facing communication and response. 2+ years of eCommerce experience Analytics and reporting experience. Experience with customer facing platforms and communication. Excellent cross-functional and project management skills.
  • Strong attention to detail and quality of work and solid work ethic. Proven track record of successfully managing multiple projects and delivering on time.
  • Ability to bring structure to a fast-paced environment. Happy to get your hands dirty. This is a small but mighty team. Everyone gets involved at all levels to get the job done.
  • Expert in MS applications: Excel, Microsoft PowerPoint and Word. High school diploma or equivalent.
CALL NOW:Rahil @ 408-512-2362

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

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