Akraya Inc.
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http://www.akraya.com
http://www.akraya.com
true
Operations Lead: 24-02484
Posted: 09/04/2024
2024-09-04
2024-10-06
Job Category: HR, Operations, Recruiting, Sales
Job Number: 22855579
Job Description
Primary Skills: Project Management, Jira, Documentation, Operational Excellence, Sales Processes
Contract Type: W2
Duration: 1+ Years
Location: San Jose, CA
Pay Range: $48.00 - $50.00 Per Hour on W2
JOB SUMMARY:
We are seeking a dedicated Business Operations Specialist to support our Customer Experience, Sales, and Pricing Ops teams. This role demands operational excellence, strong project management capabilities, and a keen understanding of sales processes and tools. The successful candidate will impeccably manage documents, handle project timelines, and ensure smooth communications across various teams to enhance our operations efficiency.
JOB RESPONSIBILITIES:
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Contract Type: W2
Duration: 1+ Years
Location: San Jose, CA
Pay Range: $48.00 - $50.00 Per Hour on W2
JOB SUMMARY:
We are seeking a dedicated Business Operations Specialist to support our Customer Experience, Sales, and Pricing Ops teams. This role demands operational excellence, strong project management capabilities, and a keen understanding of sales processes and tools. The successful candidate will impeccably manage documents, handle project timelines, and ensure smooth communications across various teams to enhance our operations efficiency.
JOB RESPONSIBILITIES:
- Facilitate seamless handovers with partners and manage quarterly and monthly stakeholder communications on launch roadmaps.
- Assist campaign managers with the creation of cheat sheets and handle all requests and escalations through Jira.
- Track, triage, and provide weekly and monthly reports on customer support cases and insights, including volume x topic analysis by region.
- Contribute to Genuine proposals by offering insightful solutions and manage all aspects of Pricing Operations.
- Review and enhance program wikis/documentation for better access and understanding.
- Proficient in Jira and experienced with Wiki; knowledge of Customer One and other support tools is advantageous.
- Exceptional attention to detail with superior organizational skills, especially in document and site maintenance.
- Strong interpersonal and communication skills, capable of managing projects independently in a dynamic environment.
Education: BA required.
ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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Explore exciting job opportunities around San Jose, California! Known as the heart of Silicon Valley, this vibrant city offers a dynamic career landscape with countless growth prospects in tech, engineering, and beyond. San Jose boasts a thriving arts scene, with landmarks like the Tech Museum of Innovation and the San Jose Museum of Art, as well as fantastic dining options that range from trendy cafes to authentic taquerias. With its proximity to beautiful parks like Alum Rock Park and numerous entertainment options, including performances at the San Jose Center for the Performing Arts and cheering for the San Jose Sharks hockey team at the SAP Center, there's no shortage of reasons to kick-start your career in this enchanting city. Discover your next big opportunity in San Jose today!