Your Growth starts here!

Hello Team,
Below are the supplier call notes, Call Date 10/03/2025
Job ID and Title- 2338-1 & Lab Technician
Duration- 12+ Months
Manager Name- Anna Cruz
Location- Los Gatos, CA (Onsite)
Interview Process- 30 mins virtual and 2 ^nd round 1 hour in-person

Key Requirements:

• Looking for lab Technician someone who has strong customer experience, stakeholder management exp, IT Support, understanding of electronic consumer devices like Set-up Box, Smart TV, Mobile Devices and all.
• Internal tools they are using Bitfit and JIRA and Slack.
• Being able to lift 50lbs or less.
• Prior experience in using hand tools will be helpful.
• If Someone done Google YearUp Program (some help desk experience and some accummen to low level IT work) will be nice to have.
• Regular Standard license is good to support driving part no specific license needed.
• Being able to provide On-call support as well.
• Open for entry level as well as seasonal professionals.

The Lab tech will drive 2-3 days per week, short distances between 20min back and forth to campus using a Netflix vehicle (box truck and van),

Top Skills:

• Selflessness, continuous ad hoc asks (sit in the middle of the most of the product ENG team)
• Will just ask for things in person, customer facing, selfless role, open to change great customer service (dealing with ALL levels)
• Asset management logistics
• Technical work (unboxing, rack and stack)
• Team supports device labs, any device that Eng is using for testing, 20k different assets (global offices)
• Driving to and from offices in Netflix Vehicle, 50lbs carrying
  (sometimes driving FTE)
• Background Checks Required (driving records, clean record, criminal, drug screen)

• Netflix is almost everywhere. Serving more than 300 million customers in over 190 countries on multiple device types devices such as Smart TVs, set-top boxes, apps on phones, tablets, and computers. Netflix is striving to deliver the vision of #NetflixEverywhere. The engineers that create this service require world-class environments and access to thousands of devices to perfect the Netflix experience. As a Lab Technician, you will be hands-on from day one, supporting our internal partners in being the first responder for device fulfillment requests and collecting data on devices for our asset management system. You will also support our external partners with the delivery of our very own Netflix hardware that enables testing. By helping manage both the testing spaces and the assets within those spaces, you will gain practical working experience with streaming media devices, asset management software, device procurement and so much more. There is ample opportunity to become more technical as well, and it's something that we encourage and foster through growth at Netflix.

• Respond promptly to device requests, managing tasks such as coordinating international shipments and retrieving devices from warehouse inventory for engineers, while maintaining clear and consistent communication with requesters throughout the entire process. Device management and organization of over 12,000 devices throughout the Netflix campus, buildings, and our warehouse.
• Build and maintain custom test lab hardware to meet requested specifications and special projects for engineering workspaces.
• Collaborate with stakeholders to design, set up, and manage demo environments, including selecting appropriate devices, assembling setups, and efficiently breaking down and returning assets to inventory after use.
• Process end-of-life (EOL) hardware and assets, facilitating RMA returns with partners or arranging compliant disposal in accordance with partner agreements.
• Assembly of hardware electronic test appliances.
• Refinement of the inventory life-cycle, defining criteria on device lifecycle.
• Configure and prepare devices for certification or demonstration

• A problem-solving attitude that can work with minimal guidance and oversight.
• Highly value your stakeholders and have a customer service mindset.
• Customer service experience working directly with internal and external customers.
• Experience and comfort working with networking and audio/video devices.
• Experience using and knowing basic hand tools (channel locks, crescent wrench, Allen wrench/driver, Philips driver, flat head screwdriver, etc.)
• Experience doing data entry and using website tools to complete tasks.
• Organizational mindset - creating order from chaos for managing our inventory.
• Experience with inventory planning and logistics.
• Confidence in configuring electronics - Smart TVs, Set Top Boxes, mobile devices.
• The ability to lift up to 50 lbs of equipment.
• Comfortable driving a large van and safely securing devices to prevent damage.
• Basic network/audio & video troubleshooting and installation skills.
• Critical thinker and problem solver - We want candidates who always think of ways to improve a current process, both short term and long term, and will start projects without being told.
• ble to work through ambiguity and make informed decisions with the information at hand, even if it isn't the whole picture; a problem solver / decision maker.
• Bonus: Experience working in data centers or high availability environments