IVR Business Analysts : 18-05561

San Jose, CA 95113

Posted: 01/08/2019 Job Category: Business System / Financial / Business Analyst Job Number: 11690757
Akraya is looking for a IVR- Business Analyst for one of our clients. If the job description below is a fit, please apply directly to Aman at 408-907-3219, If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Business Analyst, Interactive Voice Response(IVR) design, call flow
Duration: 6 Months+
Contract Type: W2 or C2C

Required Qualifications:
  • 8+ years of experience in documenting technical process flows, workflows, and business processes.
  • Proven ability to document business requirements and translate into flow diagrams.
  • Experience with auditing technical documents and identifying gaps.
  • Proficiency with process flow tools like Visio, Lucid Chart, Google Drawings.
  • Proficiency with office applications like Microsoft Office, Apple Office, Google G Suite Products (Docs, Sheets, Slides).
  • Self Starter. Ability to work independently with minimal supervision.
  • Possess keen attention to detail.
  • Comfortable working in a fast paced, dynamic environment.
  • Team player, comfortable working with business executives and strong personalities
  • Strong communicator and comfortable engaging with technical and business stakeholders.
Preferred Qualifications:
  • Understanding of call/contact center Interactive Voice Response(IVR) design.
  • Understanding of call/contact center voice call flow design.
    Please apply directly with your updated resume or call Aman at #  408-907-3219
About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.