IVR Business Analysts : 18-05561

San Jose, CA 95113

Posted: 01/08/2019 Job Category: Business System / Financial / Business Analyst Job Number: 11690757
Akraya is looking for a IVR- Business Analyst for one of our clients. If the job description below is a fit, please apply directly to Aman at 408-907-3219, If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Business Analyst, Interactive Voice Response(IVR) design, call flow
Duration: 6 Months+
Contract Type: W2 or C2C

 
Required Qualifications:
  • 8+ years of experience in documenting technical process flows, workflows, and business processes.
  • Proven ability to document business requirements and translate into flow diagrams.
  • Experience with auditing technical documents and identifying gaps.
  • Proficiency with process flow tools like Visio, Lucid Chart, Google Drawings.
  • Proficiency with office applications like Microsoft Office, Apple Office, Google G Suite Products (Docs, Sheets, Slides).
  • Self Starter. Ability to work independently with minimal supervision.
  • Possess keen attention to detail.
  • Comfortable working in a fast paced, dynamic environment.
  • Team player, comfortable working with business executives and strong personalities
  • Strong communicator and comfortable engaging with technical and business stakeholders.
 
Preferred Qualifications:
  • Understanding of call/contact center Interactive Voice Response(IVR) design.
  • Understanding of call/contact center voice call flow design.
 
    Please apply directly with your updated resume or call Aman at #  408-907-3219
 
About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

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