IT - Network Operations Analyst: 18-03779

Fairfield, CA 94533-6808

Posted: 09/19/2018 Job Category: Network & System Engineering Job Number: 11270370
Akraya is looking for a IT - Network Operations Analyst for one of our clients. If the job description below is a fit, please apply directly or call Sandeep at 408-816-2470. If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Incident, ITIL, Networking, Ticketing, Utility domain
Duration: 12+ Months
Tax Term: W2 Only

Responsibilities:
  • This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Process routine change requests and work orders. Perform data analysis/trending on the network and applications as per predefined documented procedures.
  • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
  • Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management - Manage timely ticket updates.
  • Use run-book steps for first level break/fix restoration needs.
  • Complete repetitive, basic maintenance activities as requested.
  • Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.
  • Initiate conference bridges for outages as part of the outage management process.
Qualifications:
  • BA/BS in Information Technology or related field or equivalent work experience.
  • Desired: Intermediate knowledge of network protocols, software applications, and operating support systems.
  • Desired: Current Networking Certification; ITIL Certification.
  • Minimum of 2 years’ experience in telecommunication, internet, or network operation center environments.
  • Desired: Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
  • Desired: Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner;
  • Interacts with users, IT professionals and team members typically reporting and discussing progress of projects/incidents;
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership;
  • Escalates to more experienced resources on unusual or more difficult incidents;
  • Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.G. Gas, Electric, Telecom Network, TCP/ IP; Qualitative and quantitative analytic & problem solving skills;
  • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. May require some local traveling for training, meeting, etc. Able to support shift schedules as required to meet business needs.

        Please apply directly with your update resume or call Sandeep @ 408-816-2470

About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

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