Akraya Inc.
https://cdn.haleymarketing.com/templates/62697/logos/akraya-hml.png
http://www.akraya.com
http://www.akraya.com
true
High Touch Engineer 2: 25-05079
Posted: 06/12/2025
2025-06-12
2025-07-19
Job Number: 25587207
Country: IN
Job Description
Primary Skills: Networking(Expert), Troubleshooting(Advanced), RCA(Intermediate), Communication(Proficient), Analytics(Intermediate)
Contract Type: Contract
Duration: 6+ months
Location: Bangalore
Job Summary:
This role is central to leading technical deliverables for Expert Care services directly funded by customers, focusing on network level problem resolution and proactive analysis to avoid recurring issues. The ideal candidate will build strong relationships with customer operational teams, delivering exceptional reactive support along with valuable insights through Root Cause Analysis and Trend Analysis. The role involves significant customer interaction including Transfer of Information sessions to enhance customer skills and leading technical discussions during Quarterly Business Reviews.
Key Responsibilities:
Experience in a customer-facing role within the tech support, network support, or IT service industry is highly preferred.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Contract Type: Contract
Duration: 6+ months
Location: Bangalore
Job Summary:
This role is central to leading technical deliverables for Expert Care services directly funded by customers, focusing on network level problem resolution and proactive analysis to avoid recurring issues. The ideal candidate will build strong relationships with customer operational teams, delivering exceptional reactive support along with valuable insights through Root Cause Analysis and Trend Analysis. The role involves significant customer interaction including Transfer of Information sessions to enhance customer skills and leading technical discussions during Quarterly Business Reviews.
Key Responsibilities:
- Deliver comprehensive network level problem resolution beyond just device level issues.
- Build and maintain strong relationships with customer’s operational teams, mainly Service Operations or Network Support.
- Conduct detailed Root Cause Analysis and provide Software Referrals to customers.
- Deliver Reactive Trend Analysis to identify and manage recurring network problems proactively.
- Lead the technical aspects of Quarterly Business Reviews, establishing trust and articulating value to the customer.
- trong expertise in Networking and Troubleshooting.
- Excellent communication skills for effective customer interaction.
- Ability to perform Root Cause Analysis to identify and resolve underlying issues.
Experience in a customer-facing role within the tech support, network support, or IT service industry is highly preferred.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!