Posted: 10/08/2026 Job Category: Software Engineering & Development Job Number: 26-02965 Country: IN

Job Description

Primary Skills: Customer Network Solutions Engineer IP Routing Protocols (advanced), Cisco Nexus (advanced), Python Scripting (intermediate), Incident Triage (advanced), Problem Analysis (advanced)
Contract Type: contract to hire
Duration: 12+ months
Location: Bangalore - Hybrid 3 days from office.
Target Experience: 8+ years in Routing & Switching, Data Center Networking, Network Operations, Technical Support Engineering, or Customer Success Engineering within enterprise or service provider environments.
Job Summary:

The High Touch Engineer (HTE) acts as Cisco's primary technical interface for customers, providing advanced support for complex network environments. The role focuses on troubleshooting, root cause analysis, incident and problem management, proactive network health monitoring, and delivering customer-centric solutions across routing, switching, and data center technologies. The engineer works closely with customers and internal Cisco teams to ensure rapid issue resolution, operational excellence, and continuous service improvement.

Key Responsibilities:

Provide advanced technical support and serve as the primary customer-facing engineer for escalated network issues.
Perform root cause analysis (RCA) and deliver detailed technical reports with corrective and preventive recommendations.
Troubleshoot complex Routing & Switching and Data Center infrastructure issues.
Monitor customer network health, identify trends, and proactively address recurring issues.
Conduct incident triage, defect management, and problem management activities.
Review historical customer data and provide quarterly trend analysis and action plans.
Lead technical review meetings and weekly customer cadence calls.
Collaborate with Cisco support teams and stakeholders to drive issue resolution.
Utilize network knowledge and operational insights to reduce Mean Time to Resolution (MTTR).
Support multiple enterprise customers remotely and onsite as required.
Participate in rotational shifts, extended hours, and weekend support when needed.

Must-Have Skills:

Strong expertise in Routing & Switching:
- BGP, OSPF, EIGRP
- VLANs, STP, LACP, vPC
Hands-on experience with Cisco Nexus platforms:
- Nexus 9000/7000/3000 Series
- NX-OS
Experience in Incident Management, RCA, Problem Management, and Network Operations.
Strong understanding of enterprise and data center networking concepts.
Working knowledge of Python scripting and Cisco EEM scripting.
Experience handling critical network outages and customer escalations.
Strong analytical, troubleshooting, and debugging skills.
Excellent customer communication and stakeholder management skills.
Ability to create executive-level presentations and technical reports.
Familiarity with Cisco SD-WAN and Catalyst Center (DNA-C) is preferred.
CCNP or CCIE certification is highly preferred.

Industry Experience:
Experience in enterprise network environments, particularly with Cisco solutions, is essential for understanding customer infrastructure and operations.

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High Touch Engineer 2 : 26-02965

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