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Help Desk Specialist I : 26-02461

Tucson, AZ 85706

Posted: 09/03/2026 Job Category: Administrative, Clerical & Support Job Number: 26-02461 Country: US

Job Description

Primary Skills: Active Directory Administration (Advanced), ServiceNow (Intermediate), Windows 10/11 (Advanced), Incident Management (Advanced), VPN Troubleshooting (Intermediate),
Contract Type: W2 Contract
Duration: 6+ Months 
Location: Remote, Tucson, AZ.
Pay Range: $20.00 - $26.00 Per Hour

Job Summary:

This role provides essential technical assistance to end-users, addressing a wide range of hardware, software, and system-related challenges. You will be responsible for diagnosing and resolving user issues efficiently, ensuring minimal disruption to productivity. This position involves meticulous documentation and collaboration to achieve timely problem resolution.

Key Responsibilities:

  • Assist users with hardware, software, and system issues
  • Troubleshoot and resolve technical problems
  • Respond to support requests via various channels
  • Document and track technical incidents
  • Liaise with other departments for issue resolution

Must-Have Skills:

  • Prior Service Desk or Desktop Support experience
  • Incident Management experience
  • Experience with user and security group administration

This role requires experience in a technical support environment, preferably with a focus on end-user hardware and software troubleshooting. 


ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About Tucson, AZ

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