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HR Operations Associate III : 26-02262
Job Description
Primary Skills: Customer Service (advanced), Case Management (advanced), HR Administration (intermediate), Microsoft Excel (intermediate), Data Auditing (beginner)
Contract Type: Long term Contract
Duration: 12+ Months
Location: Bangalore – India (WFO – Monday to Friday, Initial 2 months), Post 2 months (Remote)
Shift: 100% - night shift (9 PM – 6 AM), can be shuffle based on volume for other shifts in between.
Job Summary:
This role is responsible for providing essential operational support within the HR department, focusing on efficient and timely resolution of employee inquiries. The associate will act as a primary contact for HR-related questions, manage employee documentation, and contribute to process improvement initiatives. Success in this position requires a proactive approach to problem-solving and a commitment to delivering exceptional service.
Key Responsibilities:
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Contract Type: Long term Contract
Duration: 12+ Months
Location: Bangalore – India (WFO – Monday to Friday, Initial 2 months), Post 2 months (Remote)
Shift: 100% - night shift (9 PM – 6 AM), can be shuffle based on volume for other shifts in between.
Job Summary:
This role is responsible for providing essential operational support within the HR department, focusing on efficient and timely resolution of employee inquiries. The associate will act as a primary contact for HR-related questions, manage employee documentation, and contribute to process improvement initiatives. Success in this position requires a proactive approach to problem-solving and a commitment to delivering exceptional service.
Key Responsibilities:
- Respond to employee HR queries via a case management system, adhering to service level agreements.
- Manage and verify employee documentation, including onboarding paperwork and employment verification.
- Serve as the initial point of contact for inquiries from other HR partners.
- Escalate complex issues to relevant teams and track them through to resolution.
- Ensure all HR transactions comply with SOX and internal control guidelines.
Focus Areas
- Ownership & Accountability: Candidates must demonstrate responsibility in completing tasks, proactive communication, and clarity in problem-solving.
- Strong emphasis on professional behavior, willingness to ask questions, and research before seeking help.
- Workday Expertise: Deep understanding of Workday transactions and organizational structure (Super Org, manager data, payroll cutoffs).
Must-Have Skills:
- Fluency in English
- 5+ years of experience in a shared services or customer service environment
- Exceptional customer service skills
-
Mandatory: Hands-on experience with Workday or any equivalent for HR data transactions.
- Tier 2 Experience: Ability to execute complex updates beyond Tier 1 navigational support.
Experience in a shared services center or customer service environment is required for this role.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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