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Genesys Developer: 23-00221

Charlotte, NC 28202

Posted: 01/31/2023 Job Category: Software Engineering Job Number: 18735741

Job Description

Primary Skills: Genesys, IVR, API/Web services, Oauth/SAML, Agile
Duration: 12+ Months Contract (Possible Extension)
Contract Type: W2/C2C
Location: Charlotte, NC (Remote)
Pay Range: $75 - $80 per hour


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TALK to a recruiter NOW: CONTACT Kiran Kumar at 408-512-2427
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“Grow your skills by working with industry leaders”
 
JOB RESPONSIBILITIES:
  • Design, develop, deploy, and support constantly evolving IVR based on business requirements.
  • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed.
  • Work collaborative with other IT teams such as Middleware and Salesforce engineering
  • Responsible for working with agile team to create, write, and execute testing plans.
  • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.
 JOB REQUIREMENTS:
  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
  • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
  • BS/MS in Computer Science, Engineering, or related subject
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CALL NOW: Kiran Kumar at 408-512-2427
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ABOUT AKRAYA

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

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