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Feedback Policy Manager: 24-01883

Salt Lake City, UT 84020

Posted: 07/09/2024 Job Category: Finance, Accounting, Auditing, Compliance Job Number: 22544551

Job Description

Primary Skills: Feedback Policy, Trust & Safety, Policy documentation, Ecommerce/Marketplace
Duration: 6 Months
Contract Type: W2 Only
Location: Salt Lake City, UT
Pay Rate: $25.11 - $30 Per Hour on w2

“Work where you’re valued and paid what you’re worth”
 

JOB RESPONSIBILITIES:
Identify policy gaps: by analyzing feedback removal request data and parsing through samples, you'll identify areas of improvement where our policy needs updating.
Seller Engagement: Regularly connect with sellers to gather feedback and insights to incorporate into policies and processes.
Manage Policy Improvement: Partner with our customer service, legal and tech teams to execute on policy improvements.
Communicate Policies: Enhance the way eBay communicates our Feedback policies to sellers, including improving external policy information and seller communication.
Run the Business: Manage the day-to-day functions of the Feedback team, including resolving high-priority issues & escalations, maintaining policy documents and consulting with partner teams.


QUALIFICATION:
Experience: 5+ years of relevant experience in e-commerce, trust & safety, or related field, demonstrating a deep understanding of industry challenges and best practices.
Analytical and Problem-Solving Skills: Ability to analyze and size complex situations, identify critical issues, and develop effective solutions in a dynamic business environment
Strong Communication and Interpersonal Abilities: Excellent verbal and written communication skills, with the aptitude to clearly convey policy changes and decisions, as well as collaborate with various stakeholders.
Attention to Detail: Meticulous attention to detail with exceptional organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows.


ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today! 
 

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