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Desktop Support Technician II: 24-01601

Mountain View, CA 94043

Posted: 06/14/2024 Job Category: Technical Support & Customer Service Job Number: 22367980

Job Description

Primary Skills: Desktop Support, Windows/Mac Support, Active Directory, MS Exchange,
Duration: 18 Months
Contract Type: W2 Only
Location: Mountain View - CA (#LI-Onsite)
Pay Range:$40 - $50 per hour

Looking for a new job that will give YOU a sense of accomplishment?

We are seeking a dedicated Service Desk and Desktop Support Specialist to provide comprehensive IT support within our dynamic company. The ideal candidate will assist remotely and onsite, ensuring all computers and networks are secure, deploying updates, and educating staff on IT practices while troubleshooting a variety of technical issues. This role includes working closely with both technical and non-technical users to resolve issues promptly and efficiently.
  • Provide remote desktop assistance, telephone support, and troubleshoot computer issues.
  • Ensure system backups, security updates, and the integrity of IT infrastructure.
  • Guide staff on the use of computer programs and adherence to security standards.
  • Perform hardware and software installations, maintenance, and troubleshooting.
  • Coordinate with vendors for problem resolution and manage IT documentation and ticket queues effectively.
  • Proven ability to troubleshoot software, hardware, and connectivity issues.
  • Excellent interpersonal and communication skills to interact with all levels of an organization.
  • Strong familiarity with Windows and Mac OS, MS Exchange, and network configurations.
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"

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About Mountain View, CA

Explore exciting job opportunities in the vibrant area around Mountain View, California! Known for being the heart of Silicon Valley, this region offers unparalleled growth prospects and an innovative tech-driven environment that is perfect for career advancement. With landmarks like the iconic Googleplex and the Computer History Museum, and nearby attractions such as Shoreline Amphitheatre and NASA Ames Research Center, there's no shortage of inspiration in this dynamic area. Enjoy the diverse cuisine, thriving art scene showcased at the Mountain View Center for the Performing Arts, and the beauty of nearby parks like Shoreline Park and Stevens Creek Trail. Join us in discovering the endless possibilities for professional and personal growth in Mountain View!