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Desktop Support Technician II : 26-02581

Charlotte, NC 28277

Posted: 09/01/2026 Job Category: Administrative, Clerical & Support Job Number: 26-02581 Country: US

Job Description

Primary Skills: MacOS troubleshooting (Advanced), Windows 11 Troubleshooting (Advanced), Network Protocols (Advanced), ServiceNow (Advanced), Microsoft 365 Admin (Intermediate), 
Contract Type: W2 Contract
Duration: 12 Months  
Location: Charlotte, NC (Onsite)
Pay Range: $20.00 - $25.00 Per Hour

Job Summary:

This role is responsible for providing technical assistance to end-users by installing, maintaining, and repairing computer hardware, software, and network services. You will resolve user-reported technical issues and ensure smooth operation of desktop solutions. A key aspect of this position involves managing support queues, prioritizing issues, and escalating complex problems as needed.

Key Responsibilities:

  • Troubleshoot and replace end-user computer hardware.
  • Perform software installations, updates, and system imaging.
  • Respond to and resolve technical support requests.
  • Manage and document IT asset inventory.
  • Escalate complex technical issues to appropriate teams.

Must-Have Skills:

  • Hands-on desktop support experience
  • Proficiency in troubleshooting macOS and Windows
  • Understanding of core networking concepts

Experience supporting end-users in a corporate environment is preferred.

 
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About Charlotte, NC

Ready to embark on a new career adventure? Explore our job opportunities in and around Charlotte, North Carolina, where the Queen City's vibrant energy meets Southern charm. Known for its dynamic job market and diverse industries, Charlotte offers endless growth possibilities for professionals seeking new opportunities. Discover the city's rich history at the Levine Museum of the New South, catch a show at the Blumenthal Performing Arts Center, or immerse yourself in nature at the stunning Freedom Park. Indulge in the region's famous barbecue joints, explore the NASCAR Hall of Fame, or cheer on the Carolina Panthers at the Bank of America Stadium. Join us in Charlotte and unlock a world of career possibilities in this bustling city with a small-town feel.