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Data Analyst II

San Jose, TX

Posted: 07/08/2024 Job Category: Data Engineering, Big Data & Hadoop Job Number: 22535632

Job Description

Primary Skills: NLU Models, Statistical Analysis, Conversational Design, Performance Reporting, Customer Service
Contract Type: W2 Only
Duration: 6+ months
Location: Remote/Austin
Pay Range:$39.17 - $43.11 per hour on W2
#DP


Grow your skills by working with the best in the industry
 
JOB RESPONSIBILITIES:
• Identify and document customer friction points and underutilized opportunities in chat-enabled self-service channels.
• Quantify opportunities that will evolve into new features and improved experiences
• Work with our Conversational Designers to develop customer friendly, conversational flows to guide customers to relevant answers and self-service options
• Evaluate existing capabilities and various workflow automation into the conversational experience to enable customers to self-serve
• Assist with the development and improvement of the Conversational NLU model
• Monitor and improve the performance of conversational experience
• Work with partners to incorporate new features to support corporate initiatives


JOB REQUIREMENTS:
• Hands on experience in the development, training and tuning of Natural Language Understanding (NLU) models
• Experience with analyzing the performance of automated self-service platforms based on statistical analysis and bulk session analysis to identify improvement opportunities
• Experience with producing performance reports to track KPIs
• Experience with productivity suites: Microsoft, Google, etc.
• Demonstrated experience in articulating, negotiating, and refining analysis and solutions with partners
• Experience in a customer service or a contact center environment
• Comfort operating in global environments across cultures, locations, and time zones

Preferred:
• Hands-on experience with Kore.ai BotBuilder, Google Dialogflow CX, or some other conversational AI creation environment
• Strong abilities in sketching, mocking up, and evaluating interaction designs
• Experience with Generative AI and Large Language Models
• Desire to learn and grow conversation design skills


ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today! "

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About San Jose, TX

Ready to take the next step in your career in the vibrant San Jose region of Texas? This area, known for its thriving tech industry, offers unparalleled growth opportunities and a charming blend of urban sophistication and natural beauty. From exploring the scenic Oak Meadow Park to catching a game at the iconic Cisco Field, San Jose has something for everyone. With world-class art galleries, theaters like the San Jose Stage Company, and delectable cuisine that ranges from food trucks to Michelin-starred restaurants, this area captivates both locals and newcomers alike. Discover job listings in this dynamic region and set the stage for an exciting career journey in San Jose, Texas.