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Customer Support: 24-01148

Westminster, CO 80021

Posted: 05/23/2024 Job Category: Technical Support & Customer Service Job Number: 22107834

Job Description

Primary Skills: Customer Service, Problem-solving, Analytical, Negotiation, Communication
Duration: 6+ Months (Possible Extension)
Contract Type: W2 Only
Location: Westminster, CO
Pay Range:$18.00 - $20.00 per hour on w2


“Work where you’re valued and paid what you’re worth”
 
JOB RESPONSIBILITIES:

Place outbound calls to understand renewal blockers and product dissatisfaction, driving efforts to retain customers.
Take complete ownership of customer concerns, ensuring proactive follow-through to resolution with minimal escalation.
Investigate and resolve all customer concerns while maintaining a quality standard of 85% or above in customer interactions.
Independently make decisions to meet customer needs and negotiate directly with customers to resolve barriers to product adoption.
Document customer interactions in Salesforce, conducting trend analysis to identify opportunities for improving customer retention and reducing churn.


JOB REQUIREMENTS:
Proven customer service and retention experience, demonstrating a customer-centric and growth mindset.
Strong active listening and empathy skills to accurately understand customer needs.
Exceptional problem-solving and analytical abilities with a solution-oriented focus.


ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"

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About Westminster, CO

Discover exciting job opportunities in and around Westminster, Colorado! Nestled near the stunning Rocky Mountains, this vibrant area provides a perfect blend of urban convenience and outdoor adventure. With a booming economy and a variety of industries, Westminster offers boundless opportunities for career growth and development. From exploring the historic Butterfly Pavilion to enjoying the flavors of local craft breweries, this area boasts a unique culture and charm that is hard to resist. Don't miss out on the chance to work near iconic landmarks like Standley Lake or catch a game at the nearby Broncos Stadium at Mile High. Begin your career journey in Westminster and unlock a world of possibilities. Explore our job listings today!