Customer Support Engineer : 18-04099

Research Triangle Park, NC 27709

Posted: 11/14/2018 Job Category: Network & System Engineering Job Number: 11391069
Akraya is looking for a Unified Communication Manager (CallManager) Support Engineer  for one of our clients. If the job description below is a fit, please apply directly or call Vassem@408-907-2956. If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Unified Communications Manager/  Mobility Manager
Duration: At least one year, renewed quarterly, based on business need, budget approvals and performance.
Contract: Only W2



Responsibilities: 
This Unified Communication Manager (CallManager) Support Engineer position has the following responsibilities:
  • Provides second/third level technical support for Enterprise voice technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
  • Interacts across TAC/HTTS/ROS teams and development teams at peer level.

Required:
Minimum 3-5 years' experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses.

Technical Skills required: In-depth knowledge with some of the following:
  • Cisco Unified Communications Manager (CUCM),  Cisco Unified Mobility Manager (CUMM)
  • Microsoft Windows Server (2000, XP, 2003, Vista),  Microsoft Active Directory
  • Unix (preferred RedHat Linux)
  • Voice over IP (VoIP),  VoIP protocols such as SIP, MGCP, SCCP, H.323, RTP/SRTP,  Cisco Emergency Responder (CER)
Desired Skills:
Voice CCIE desired but not required.


    Please apply directly with your update resume or call Vassem @ 408-907-2956

About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

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