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Customer Success Engineer: 26-01076

Plano, TX 75093

Posted: 06/16/2026 Job Category: Administrative, Clerical & Support Job Number: 26-01076 Country: US

Job Description

Primary Skills: Network Security (Expert), NGFW (Advanced), Palo Alto NGFW (Advanced), Endpoint Security (Intermediate), Customer Support (Advanced)
Contract Type:  W2
Duration:  12+ Months
Location: Plano, TX (hybrid)
Pay Range: $40 - $44 per hour on W2 

Job Summary:
Join our team in Plano, Texas as a Network Security Engineer to provide critical technical expertise on Next Generation Firewall (NGFW) technologies, ensuring optimal utilization and performance for our customers. Collaborate with product and engineering teams to integrate and operationalize advanced network security solutions, enhancing customer satisfaction and technological adoption. Your role will crucially support client-specific needs in security operations, promoting a strategic partnership and influencing our product roadmap directly.

Key Responsibilities:

  • Provide expert knowledge and support on NGFW technologies for customers and partners.
  • Collaborate with Product and Engineering teams for the development and implementation of network security and endpoint solutions.
  • Act as a customer advocate to drive product adoption and influence product developments.
  • Facilitate customers in maximizing their investment by implementing solutions effectively.
  • Partner with account teams to deliver high-touch technical support and strategic account management.

Must-Have Skills:

  • Proven network security engineering experience.
  • Strong familiarity with Palo Alto Networks NGFW.
  • Demonstrated capabilities in managing multi-stakeholder environments.

Required Industry Experience:

  • Prior experience in network security within IT or related industry is essential.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About Plano, TX

Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!