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Customer Success Engineer NGFW: 24-00595

Plano, TX 75093

Posted: 04/04/2024 Job Category: Technical Support & Customer Service Job Number: 21433399

Job Description

Primary Skills: Next Generation Firewall, Networking, Support, CCNA, CISSP
Contract Type: W2 Only
Duration: 6+ Months (Possible Extension)
Location: Plano, TX
Pay Range:$30 -$35 Per Hour


NOTE: Role opens for Women Back to Work candidates with a career gap

TALK to a recruiter NOW: CONTACT Khyati at (408) 512-2796

Grow your skills by working with the best in the industry
 
JOB RESPONSIBILITIES:
  • Develop a comprehensive understanding of our Next Generation Firewall (NGFW) technologies, providing technical assistance to customers and partners to optimize the utilization of our products.
  • Collaborate with cross-functional teams, including Product and Engineering, to contribute to the development, integration, and implementation of network security and endpoint solutions.
  • Act as a customer advocate, influencing upgrade decisions by suggesting stable code versions and identifying use cases.
  • Support customers in identifying candidate releases to upgrade to and efficiently achieve their security objectives.
  • Work closely with account teams to assist in delivering a high-touch delivery strategy, technical account plan deployments, and product-level success plans.
JOB REQUIREMENTS:  
  • Recent STEM graduate with a Computer Science, Engineering, or Networking degree. · GPA of 3.5 or above, demonstrating a commitment to academic excellence.
  • Active participation in clubs and extracurricular activities related to Computer Science, Software, and Networking.
  • Prior internship experience, showcasing practical knowledge and skills in a professional setting. · Strong understanding of JIRA and JQL is required. · Knowledge of scripting languages like Python is a strong plus.
  • Basic understanding of network security concepts, with a strong willingness to learn and develop deep expertise in Palo Alto Networks NGFW security platforms.
  • Familiarity with Enterprise network products and a keen interest in expanding knowledge in network security. · Basic knowledge of Windows, Mac, and Linux operating systems.
  • Individuals with a QA background and PCNSA certificate are at an advantage.
  • Certifications & Licenses: CCNA, CISSP, Certified Information Systems Security Professional.
CALL NOW: Khyati at (408) 512-2796

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

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