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Customer Sales/Service Support (Spanish Speaking) : 26-00065

Westminster, CO

Posted: 01/09/2026 Job Category: HR, Operations, Recruiting, Sales Job Number: 27099296 Country: US

Job Description

Primary Skills: Customer Service - Expert, Renewal - Expert, Salesforce - Beginner, Spanish - Professional, Customer Retention - Expert
Contract Type: W2 
Duration: 6 Months (Contract to Hire)
Location: Westminster, CO - 80021 (#LI - Hybrid)
Pay Range: $22 - $27 per hour
#LP

Job Summary: We are seeking a Digital Retention Specialist with professional-level Spanish speaking ability to join our Digital Sales team, focusing on maximising customer retention and satisfaction. This role involves direct interaction with customers to resolve concerns, proactively identify renewal blockers, and strategize on loyalty improvement measures. Ideal candidates will have a knack for engaging communication, a problem-solving mindset, and a strong drive towards customer-centric outcomes.

Key Responsibilities:

  • Engage customers through outbound communications to understand and mitigate service discontinuation.
  • Independently resolve customer issues while aiming for minimal escalation and high satisfaction.
  • Leverage negotiation skills to address adoption barriers and tailor solutions to customer pain points.
  • Maintain organized and detailed documentation of customer interactions within Salesforce.
  • Analyze customer data to identify trends and opportunities for retention improvement and churn reduction.

Must-Have Skills:

  • Demonstrated expertise in customer service and retention strategies.
  • Excellent communication and negotiation capabilities.
  • Proficiency in Salesforce for tracking and managing customer interactions.

Industry Experience:

  • Associate's degree or equivalent
  • Customer Service Experience, Early in career, would also work
  • Fluency in Spanish 

This role is an exceptional opportunity for professionals looking to leverage their customer retention skills in a contract-to-hire position, with the potential to convert to full-time employment based on performance.


ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
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About Westminster, CO

Discover exciting job opportunities in and around Westminster, Colorado! Nestled near the stunning Rocky Mountains, this vibrant area provides a perfect blend of urban convenience and outdoor adventure. With a booming economy and a variety of industries, Westminster offers boundless opportunities for career growth and development. From exploring the historic Butterfly Pavilion to enjoying the flavors of local craft breweries, this area boasts a unique culture and charm that is hard to resist. Don't miss out on the chance to work near iconic landmarks like Standley Lake or catch a game at the nearby Broncos Stadium at Mile High. Begin your career journey in Westminster and unlock a world of possibilities. Explore our job listings today!