Cloud AI Product Support: 19-00163

Sunnyvale, CA 95134

Posted: 01/16/2019 Job Category: Cloud Computing Job Number: 11751524
Akraya is looking for a Cloud AI Product Support for one of our clients. If the job description below is a fit, please apply directly or call Kiran  at 408-907-2687 If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

PrimarySkills:  AIproducts,  Java/Python/Go/JavaScript/C++,  Development/Sysadmin/Setup/Configuration/Deployment.
Duration: 06 Months + Possible Extension
Contract Type: W2 / C2C

Job responsibilities
  • Track and collect key information on direct customer or field team requests related to Speech/ DialogFlow and Contact Center AI products
  • Manage other product feedback channels to ensure timely and quality responses
  • Assess and triage the requests based on urgency and priorities
  • Investigate product related questions (including questions on know-how, quality concerns, different applications, troubleshooting, etc.) in high-priority inquiries and provide customer responses
  • Track frequently asked questions from customer inquiries, document them and synthesize it to share with product team (roadmap questions, how to get it work questions, unexpected results questions, etc.)
  • Customer relationship/ expectation management (written communications as Google will be primarily responsible for this)
  • · Able to understand customer business needs and translate that into technical requirements
  • Enough technical background to answer customer questions, evaluate customer inquiry tech complexity and priorities, timeline triage issues to appropriate teams
  • Monitor customer feedback (including individual engagements and discussion forums, etc.) and ability to summarize/ synthesize customer feedback and provide recommendations on product/ process to product teams
  • Abilities to collect needed customer data sets for troubleshooting (may not require whole data pipeline)
  • Run tests on customer data
  • Abilities to try different variations of our models w/ different parameters to optimize test results

Minimum qualifications
  • BA/BS degree in a technical field, or equivalent practical experience.
  • Experience interacting with enterprise customers and partners and driving cross-functional technical projects.
  • Good written communication in professional settings (English based)

Preferred qualifications
  • Experience working with conversational AI products
  • Experience in writing software in one or more languages (e.G. Java, Python, Go, JavaScript, C++, etc).
  • Experience with web technology: Development, Sysadmin, Setup, Configuration and Deployment.

      Please apply directly with your update resume or call Kiran  at 408-907-2687

About Akraya
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

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