Job Category: Technical Support & Customer Service
Job Number: 11888160
Akraya is looking for a Client Services Advisor for one of our clients. If the job description below is a fit, please apply directly or call Tarushi at 408-907 6403. If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.
Primary Skills: Tech support / Client inquiries
Duration: 06 Months
Contract Type: W2 Only
- Provides client support through direct or indirect client contact via email or phone channel to inquiries that may be not limited to a general bank request or action
- Assistance with bank products and /or technical support.
- Formulates responses or implements action under supervision which may result in inquiry being resolved during initial contact or may perform additional research, problem solving, or escalation to other internal partners.
- Solution generation may result in the recommendation of additional action and/or bank products or programs
- Serves as the primary contact for service requests and technical support of Client’ s credit card customers resolving a variety of client operational issues or bank transaction inquires.
- Receives requests through various channels and generates resolution by navigating, researching or escalating the issue typically guided by precedent and/or established procedures.
- Provides client information on their financial business needs in timely manner.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint and Communicator).
- Basic understanding and expanding knowledge of internal certifications of processes, procedures and guidelines related to essential functions
- Capable to act as client advocate and being accountable for “ closing the loop”
Please apply directly with your updated resume or call Tarushi at 408-907 6403
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.