CRM Business Analyst : 19-01379

San Francisco, CA 94105

Posted: 03/25/2019 Job Category: Business System / Financial / Business Analyst Job Number: 12008425
Akraya is looking for a Business Analyst  for one of our clients. If the job description below is a fit, please apply directly or call Varun at 408-907 6419. If this position is not quite what you’ re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills: Business Analyst, Requirement Gathering, Test Cases, Test Scenarios, CRM, Dynamic CRM, UAT
Duration: 06+ Months
Contract Type: W2 Only

Responsibilities: 
  • Conduct user interviews and discovery sessions to gain a deep understanding of business needs and pain points
  • Translate business needs into business and functional requirements, user stories, and business process diagrams
  • Assist project team in development of a business case, financial worksheet, project charter, and other project artifacts
  • Collaborate with cross-functional project teams, including business owners, project managers, IT partners, and test teams
  • Develop and maintain product backlog, acceptance criteria, test scenarios and test cases
  • Conduct user acceptance testing (UAT) to validate that the technical solutions meet the needs of business users
  • Transform technical solutions documents into easy-to-understand training materials
  • Create and maintain CRM documentation, including business process flows, configurations, and integrations
  • Support CRM data stewards in maintaining the quality and completeness of CRM data and enforcing best practices through training and change management
  • Partner with CRM Product Owner to maintain and prioritize a product backlog

Skills and Requirements:
  • Strong functional understanding of Dynamics 365 (or equivalent CRM system)
  • Familiarity with sales processes, methodologies, and KPIs
  • Knowledge of project and product management frameworks and methodologies
  • Experience working on complex technology projects, preferably in a regulated industry
  • Experience facilitating and conducting user interviews, design workshops, and user acceptance testing
  • Ability to develop strong cross-functional working relationships in a collaborative team environment
  • Excellent written and verbal communication skills to ensure ongoing alignment between business, IT, and EPMO
  • Ability to work independently and have sound decision making skills
  • Strong analytical skills to assess technology or process gaps and identify optimal solutions
  • Prior experience in financial services or knowledge of banking products and sales workflows preferred
  • Functional expertise of Microsoft Office products, especially Excel and Visio
  • Bachelor’ s degree or equivalent combination of education and professional experience
  • 5+ years of Business Analyst experience, including requirements gathering, user acceptance testing, and creation of project artifacts
  • 3+ years of experience supporting CRM projects, preferably Dynamics CRM

    Please apply directly with your updated resume or call Varun at 408-907-6419

About Akraya

Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the “ Best Staffing Firms to Temp for” by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.

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